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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Engineers from Northern Gas Networks (NGN), the North of England’s gas distributor, have been working hard overnight to restore normal gas supplies in the Brandy Carr Road and Bately Road area of Wakefield.

200 properties are currently without gas following damage to a gas main. 

Engineers are visiting homes in the area throughout the morning to safely turn off the gas supply at the meter so that work can take place to get customers safely back on gas.

If you have been affected and your gas supply hasn’t yet been turned off at the meter, please contact NGN’s Customer Care team on 0800 040 7766, option 3 and we will arrange for an engineer to come straight out.

NGN has set up a community drop in centre at Kirkhamgate Village Hall, Brandy Carr Road, Wakefield, WF2 0RS where the team is on hand to provide information and advice.  Heaters and hotplates are also available for those that need them.

Russ Kay, Business Operations Lead for  Northern Gas Networks, said: “I’d like to thank our customers for allowing us access to their properties last night and for bearing with us while we work to return the gas supply to normal as safely and quickly as possible.

“Our Customer Care Officers will be talking to residents today and if any of our customers need extra support, such as heaters or hotplates, they can ask for assistance or call our Customer Care team on 0800 040 7766, option 3. Our Customer Care team can also be reached by emailing customercare@northerngas.co.uk.”

 Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.