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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Gas has been reintroduced to the network after properties in the Brandy Carr Road and Batley Road area of Wakefield lost their supply on Thursday (22 February).  Engineers have been working around the clock to get customers back on gas since Thursday evening.

Over 40 properties now have gas restored and engineers are in the process of visiting the remaining properties one by oneto safely restore supplies to the meter.

If you have been affected and your gas supply hasn’t yet been turned back on at the meter, please contact NGN’s Customer Care team on 0800 040 7766, option 3 and we will arrange for an engineer to come straight out.

NGN has set up a community drop in centre at Kirkhamgate Village Hall, Brandy Carr Road, Wakefield, WF2 0RS where the team is on hand to provide information and advice.  Heaters and hotplates are also available for those that need them.

Hot food is also available at the drop-in centre, for customers currently without gas.

Russ Kay, Business Operations Lead for  Northern Gas Networks, said: “I’d like to thank our customers for their patience suring this incident and for allowing us access to their properties last night and today, and for bearing with us while we work to return the gas supply to normal as safely and quickly as possible.

“The welfare of our customers, whilst working to safely restore gas supplies, has been our priority throughout this incident.”

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.