Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 

 

Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

From Monday 8 April the North of England’s gas distributor, Northern Gas Networks (NGN), will start work to upgrade the ageing gas distribution network on Newall Carr Road, Otley and surrounding streets in the area.

The £450,000 30-week project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing 5.5km of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

While much of the project can be carried out without traffic management, in order to complete the final phase of the project safely and efficiently, it will be necessary to install some temporary measures to manage traffic flow.

NGN is working closely with Leeds City Council to plan the work and associated traffic management to minimise the inconvenience caused and will share more information as soon as the measures have been agreed.

Shops and businesses in the area will remain open as usual throughout the project.

Richard White, Business Operational Lead for Northern Gas Networks, said: “We have been working closely with Leeds City Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’ll be sharing more information about the planned traffic management as soon as we have more details.  In the meantime, we’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.