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Urgent gas incident
Loss of supply, Knaresborough

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0113 322 7950

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Stakeholder Relations Team

stakeholder@northerngas.co.uk

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Customer Care Team
0800 040 7766

The North of England’s gas distributer, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network in and around Station Road, Cramlington.

The £168,000 project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing more than 1800m of existing metal gas pipes with more durable plastic ones.  This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The works have been carefully planned in conjunction with Northumberland County Council, and are expected to last around four weeks.

Initial investigation works will take place from Tuesday 23 April 2019, and following results it may be necessary to implement some temporary traffic management measures in and around Station Road.

NGN will provide progress updates on any traffic management measures required following these investigation works.

NGN’s Customer Care Officers have been door-knocking local residents and businesses to make customers aware of the project’s latest phase, while on-site signage will advise motorists of the work taking place.

Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Shops and businesses in the area will remain open as usual throughout the project.

Alan Robley, Site Manager for Northern Gas Networks said: “We have been working closely with Northumberland County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.