If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Northern Gas Networks (NGN) has been named as one of 2019’s most caring companies, thanks to its work to support vulnerable communities in the North of England.

The gas distributor for Yorkshire, Cumbria and the North East has won two International Corporate Social Responsibility (CSR) Excellence Awards, beating nominated companies from around the world.

The company will collect its trophies at the Royal Academy of Dramatic Arts (RADA) in London on July 22, 2019.

NGN won the first of the two awards for its Comfortable Living programme (co-funded with Northern Powergrid) which sees consultants provide free energy and money saving advice to struggling customers.

The advice is delivered in customers’ homes, and includes an energy audit, advice on energy switching and benefits claims, fitting of insulation, and grants advice.

The scheme has delivered more than £550,000 of savings for local families over the past two years.

The second award was made for NGN’s Community Promises Fund, which provides grants of between £1,000 and £10,000 to local projects which make communities warmer, safer and more empowered. Recent grant recipients include community radio stations, homeless charities, food co-operatives and refugee support groups.

Tom Bell, Northern Gas Networks, Head of Social Strategy said: “We are thrilled and very honoured to win these global awards.

“As the North of England’s gas distributor, we keep 2.7 million homes and businesses cooking on gas. We always try to go above and beyond the day job, however, by supporting struggling customers and empowering local communities.

“We work with some fantastic partner organisations to deliver our social programme, and we’ll certainly be sharing in the celebrations with all of them.”

Northern Gas Networks (NGN) keeps 2.7 million homes and businesses cooking on gas, through a vast underground pipe network.

As well as providing a safe and reliable service to customers in North East, Northern Cumbria and much of Yorkshire, the company works to develop green and sustainable energy solutions, fit for a low-carbon future.