If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributer, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network in and around Turker Lane, Crosby Road and Mill Hill Lane, Northallerton.

The £906,000 project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves laying more than 12,250m of brand-new plastic gas pipes to reinforce the gas supply in Northallerton.  This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The works have been carefully planned in conjunction with North Yorkshire Council. The works started on Tuesday 18th June 2019 and are planned to last approximately 33 weeks.

NGN’s Customer Care Officers will be holding a community drop in centre at The Forum, Bullamoor Road Northallerton, DL6 1LP on the 15th July 2019 between 3pm and 6pm. Please feel free to drop in and say hello and ask any questions you might have about our work. They will also be door-knocking local residents and businesses in the coming weeks to make customers aware of the project’s latest phase. Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Shops and businesses in the area will remain open as usual throughout the project.

Steve Storey, Site Manager for Northern Gas Networks said: “We have been working closely with North Yorkshire Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.