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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

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0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

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Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributor, Northern Gas Networks (NGN), will begin essential gas mains replacement work on Sunderland Road, Newbottle starting on the 1st July for approximately four weeks.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing existing metal gas pipes with more durable plastic ones.  This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

 

NGN has prioritised the pipe for replacement to minimise any inconvenience caused by future repairs.

The four- week section of the project has been carefully planned in conjunction with the council to minimise the impact caused.

 

In order for works to be carried out safely and efficiently, this project does require some two-way traffic lights on Sunderland road following the works. The four-way traffic lights on the junction of Houghton Road and Sunderland Road will also be affected during this period.

 

There will be three-way traffic lights on the junction of South Street and Sunderland Road until the 8th July while we work on this section of road. It’s expected these works may cause some delays to journey times, so motorists are advised to leave extra time for travel whilst the temporary traffic signals are in place.

 

NGN’s Customer Care Officers have been door-knocking residents to make customers aware of the work, while on-site signage will advise motorists of the work taking place. Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

 

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.