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Customer Care Team
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The North of England’s gas distributor, Northern Gas Networks (NGN), has been shortlisted as finalists for three international awards, recognising its commitment to delivering outstanding customer experience.

The renowned International Customer Experience Awards receives entries from organisations across the globe and acknowledges inspiring businesses dedicated to providing its customers with an excellent service.

With customer satisfaction at the heart of all its missions, NGN has been shortlisted for the Best Customer Experience Strategy – CX and Beyond, Business Change or Transformation and Customer-Centric Culture – Transformation awards.

This news adds to a long list of achievements for the company this year, having recently been shortlisted for six national awards in the UK Customer Experience Awards 2019, including: The Team of the Year – Customer Centricity, Use of Insight & Feedback – Customer Satisfaction, Customers at the Heart of Everything – Initiative, B2B Customer Experience and Product or Service Development and Employees at the Heart of Everything awards.

Eileen Brown, Customer Experience Director at Northern Gas Networks, said: “We are immensely proud to be shortlisted for both the International and UK Customer Experience Awards. Our customers are always front and centre in everything that we do and to receive this recognition is testament to the quality of service delivered by our dedicated teams. We deliver gas to over 2.7 million homes and businesses across the North of England, and we are absolutely thrilled to be acknowledged for our service both nationally and globally.”

Northern Gas Networks was shortlisted for six UK Customer Experience Awards in 2014 in recognition of its work to transform customer experience and was awarded six gold awards including securing the award for Overall Best Customer Experience.

For further information about the project, please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.