Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The North of England’s gas distributor, Northern Gas Networks (NGN), is investing a total of £380,000 to upgrade the gas distribution network in the Elland Bridge area of Halifax. The works will begin on Monday 6 January and will take place in West Vale and on Halifax Road.

Both projects are part of NGN’s ongoing investment in the gas infrastructure in the area. It involves replacing just over 800m of existing metal gas mains with new, more durable plastic pipes, to ensure a safe, reliable and continuous supply of gas to customers in Elland Bridge for many years to come.

The works in West Vale will last for six weeks and are due to be completed by the end of the week beginning Monday 17 February 2020. On Halifax Road, the works will take approximately 10 weeks, and will be undertaken in two overlapping phases.

Due to the complexity of the engineering works involved, and to ensure the safety of our teams and members of the public during the project, it will be necessary to introduce the following traffic management while we work to complete both these projects.

Halifax Road

  • From 6 January to 2 February, there will be two-way temporary traffic lights in place on Park Road, at the junction with Exley Lane. The traffic lights will be manned Monday to Sunday to help maintain a good flow of traffic, and
  • From 19 January to 15 March, Halifax Road will be closed in one direction only. This will affect the stretch of Halifax Road between Park Road and Elland Bridge towards the A629 Calderdale Way. Traffic will only be able to flow in a westerly direction, towards Calderdale Way. The other lane in the opposite direction will be closed.

West Vale

Works will start at the four-way junction of Stainland Road and Saddleworth Road. They will then progress down Stainland Road finishing at the junction with Queen Street.

  • From Monday 6 January, the current four-way traffic lights at the junction of Stainland Road and Saddleworth Road by the Co-op supermarket will be replaced by four-way temporary traffic lights. These will be in place for the duration of the work.
  • Middle Dean Street and Queen Street in West Vale will be closed at their junctions with Stainland Road from Monday 20 January until the works are completed. A fully-signed diversion will be in place throughout this time to provide motorists with an alternative route.

For both these projects, it is expected that journey times will be longer, so all motorists and commuters are advised to leave extra time for travel.

The works have been planned in close partnership with Calderdale Council, and the NGN will be on-site throughout the work to provide updates to affected businesses and residents.

Regular updates will also be posted on the NGN website at northerngasnetworks.co.uk, on the NGN Facebook page @northerngasnetworks and on Twitter @NGNgas.

Chris Nevison, Business Operations Lead for Northern Gas Networks, said: “After safety, minimising the impact of road works on our customers is our top priority.

“We know that town centre works have a major impact on road users. We would like to thank all our customers for their patience whilst we carry out this essential project, and apologise for any inconvenience the works may cause as we look to complete them as safely and quickly as possible’’

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.