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We think it’s important to keep you up-to-date with what we’re up to. From network updates to national announcements, you’ll find it all here.

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Essential upgrade to gas distribution network at Newlands Gardens, Workington

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Northern Gas Networks (NGN), the gas distributor for the North, is carrying out an essential upgrade to the gas distribution network at Newlands Gardens, Ashfield Road and Moorfield Avenue in Workington.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing more than 3.5 kilometres of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The 24-week project will begin on Wednesday 7th August, having been carefully planned in conjunction with Cumbria County Council.

In order to carry out the work as safely and efficiently as possible, it will be necessary to introduce some traffic management on Ashfield Road at a later stage of the project.

Temporary lights will be placed on Ashfield Road from early October, and are expected to be in place for around four weeks.

A customer drop in meeting to talk more about the works is being held at Moorclose Community Centre, Needham Drive, on Monday 5th August between 5-7pm.  

The session is a chance for residents and businesses to meet the team carrying out the work, learn more about the project and ask any questions.

Richie Manuel, Business Operational Leader for Northern Gas Networks, said: “We have been working closely with Cumbria County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

NGN’s Customer Care team will be visiting homes and businesses in the area to talk more about the works, and will provide regular updates on the project through at www.northerngasnetworks.co.uk, @NGNgas and Facebook.com/northerngasnetworks

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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100 North East households in ‘heating for health’ trial

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More than 100 households in County Durham and Sunderland are taking part in a year-long trial to find out if warmer homes can improve health and wellbeing, and ease the burden on the NHS.

Northern Gas Networks, the region’s gas distributor, is running the trial in partnership with National Energy Action – the national charity working to end fuel poverty.

Before the trial, the majority of participating homes were not connected to the gas grid, and none had gas central heating installed.

Northern Gas Networks installed free gas connections in each eligible home. Gas central heating systems were installed by partner organisation Yorkshire Energy Solutions, with funding from the Warm Home Discount Industry Initiatives scheme.

NEA advice workers also provided support to householders on how to use their new heating systems and take other steps to reduce their energy bills.

The impact will be monitored over the next 12 months – to see if health and wellbeing improve.

Jill Walker, Northern Gas Networks social strategy project manager said:

“Families living in cold homes, with no central heating can face a wide range of mental and physical challenges. As a gas distributor, we are given funding to install free gas connections to certain homes, as a way of tackling fuel poverty.

“Unfortunately, the current criteria for providing these free connections does not take account of the health status of households – so this project intends to fill this crucial evidence gap.

“As well as improving quality of life, the knock-on savings to the NHS could be  enormous.”

Many of the residents in the trial relied on coal or wood fires to stay warm.

One of the participants said: “It was so warm last week there were a couple of days when I turned the fire off. It took us nearly seven days to really get the room back to temperature after that. I’m sitting here now and I’m freezing, my hands are freezing. I’ll put another jumper on in a minute.”

Another said: “If I do sit in my bedroom, it’s like cold water running down my back.”

Another said: “Half the time I’ve got to sit with the fire guard up because there’s so much stone in the coal. I mean, it actually burns my wooden floor and my 3-piece. The embers are hot, and they throw out like bullets. It’s so dangerous now.”

Another participant in the trial, from County Durham, commented on the life-changing impact of having central heating. She said:  “I can set the heating to come on at a certain time. I won’t have to worry about getting up and ‘oh we’ve got to lay the fire’, ‘oh, we’ve got to go and get some wood’, ‘ oh, we’ve got to order some in.’ Everything about it is going to make our lives easier.

“With my disability it means if my husband has to go out, I haven’t got to worry about saying to him ‘make sure there’s coal in’, ‘ make sure there’s wood in’. He’s not going to have to worry about things like that.”

“I can’t tell you what a change it made me feel. I can’t put it into words what I feel like. It feels like a lottery win.”

Dr Jamie-Leigh Ruse, Senior Research and Policy Officer at National Energy Action said: “Around four million UK households are currently living in fuel poverty. This is an incredibly important trial, which could help to change the way we allocate funding to households struggling with no central heating.

“We will be working with Northern Gas Networks to monitor the impact of the trial over the next 12 months, before publishing a final report, with recommendations.”

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NGN crowned Champion of Champions at International CSR Awards!

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Northern Gas Networks (NGN) has been named as one of the world’s most caring companies, thanks to its work to support communities in the North of England.

The gas distributor for Yorkshire, Cumbria and the North East won two awards in the International Corporate Social Responsibility (CSR) Excellence Awards on July 22, 2019, as well as being named the scheme’s overall winner for 2019 – receiving a ‘champion of champions’ trophy.

The company received the awards at a ceremony at the Royal Academy of Dramatic Arts (RADA) in London. Other participating companies included Unilver, Aviva, Warner Bros and British Gas.

The company won a gold award for its Community Promises Fund, delivered in partnership with Leeds Community Foundation and more recently in partnership with Northern Powergrid. The scheme provides grants of between £1,000 and £10,000 to local projects related to energy efficiency, promotion of the Priority Services Register, encouraging STEM (Science Technology Engineering and Maths) and home safety. Recent grant recipients include community radio stations, homeless charities, food co-operatives and refugee support groups. It was this was the submission that was the overall winning entry, a Heart of Gold.

NGN also won a silver award for its Comfortable Living programme (in partnership with Northern Powergrid) which sees Groundworks Green doctor programme  provide free energy and money saving advice to vulnerable customers. The advice is delivered in customers’ homes, and includes an energy audit, advice on energy switching and benefits claims, fitting of insulation, and grants advice. The scheme has delivered more than £550,000 of savings for local families over the past two years.

Tom Bell, Northern Gas Networks’ Head of Social Strategy said: “We are thrilled and very honoured to win these global awards, and especially to be recognised as 2019’s most caring company,

“As the North of England’s gas distributor, we keep 2.7 million homes and businesses cooking on gas. We always try to go above and beyond the day job, however, by supporting struggling customers and empowering local communities

“We work with some fantastic partner organisations to deliver our social programme, and we’ll certainly be sharing in the celebrations with all of them.”

Michelle Cummings, Northern Powergrid’s Social Responsibility Manager, said: “Having our partnership programme with Northern Gas Networks and Green Doctors recognised for its work to support the most vulnerable customers within the communities we serve is superb recognition for everyone involved. Through this programme we’re also sharing information about our free Priority Services Register which offers extra help to customers who may need extra support in a power cut due to their personal or medical circumstances.”

Simon Kilshaw, Groundwork’s Green Doctor Manager, said: “The Green Doctor’s are delighted to be a part of Northern Powergrid’s and Northern Gas Networks’ partnership programme, which has contributed to winning this important International Corporate Social Responsibility Award. At a time when local councils are suffering cut-backs to essential services, the continued funding and proactive support of NPG and NGN is vital in ensuring we are able to provide a sustainable home energy service to the many vulnerable households across Yorkshire”

Richard Collins, the Co-Founder of CSR Accreditation said: “The CSR Excellence Awards are presented to companies that have a heart – caring companies that use their privileged position to help their colleagues, communities, customers, suppliers, the environment and the less fortunate. Caring companies can be a realistic force for good and change-for-the-better, and we recognise and reward those efforts with the CSR Excellence Awards every year.’

Northern Gas Networks (NGN) keep 2.7 million homes and businesses cooking on gas, through a vast underground pipe network.

As well as providing a safe and reliable service to customers in North East, Northern Cumbria and much of Yorkshire, the company works to develop green and sustainable energy solutions, fit for a zero-carbon future.

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Essential upgrade to gas distribution network on Stanley Road, Wakefield

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The North of England’s gas distributor, Northern Gas Networks (NGN), is carrying out essential works to upgrade the gas distribution network in and around Stanley Road, Wakefield.

The project began on 22 July and, is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing more than 670m of existing metal gas pipes with more durable alternatives over the next six weeks.  This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

In order for the works to be carried out safely and efficiently, it will be necessary to close Stanley Road between Queen Elizabeth Road and Jacob’s Well Lane from Saturday 17 August until Thursday 22 August.  The road will be reopened on Friday 23 August and then closed again from Saturday 24 August until Monday 2 September.

A signed diversion will be in place for motorists, while footpaths will remain open for pedestrians and cyclists.

It’s expected these works will cause some delays to journey times, so motorists are advised to leave extra time for travel while the road closure is in place.

NGN’s Customer Care Officers have been door-knocking local residents and businesses to update customers on the work, while on-site signage is in place to motorists of the work taking place.

Shops and businesses in the area will remain open as usual throughout the project.

Chris Green Site Manager for Northern Gas Networks said: “We have been working closely with Wakefield Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network on Mandale Road, Middlesbrough

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The North of England’s gas distributor, Northern Gas Networks (NGN), will soon begin essential works to upgrade the gas distribution network in and around Mandale Road and Acklam Road, Middlesbrough.

The £468,000 project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing more than six kilometres of existing metal gas pipes with more durable plastic ones.  This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The works have been carefully planned in conjunction with Middlesbrough Council and will start on Wednesday 14th August 2019.

The project is scheduled to last around 30 weeks from start to finish, and are expected to be complete by the end of March 2020.

Work will take place via a phased approach on the following streets: Croft Avenue, Cranford Gardens, Preen Drive, Stoneleigh Avenue, Lexden Avenue, Levick Crescent, Mandale Road, Chalford Oaks and Heythrop Drive.

NGN Customer Care Officer Lisa MacDonald will be holding a community drop-in session at Acklam Community Hub and Library on Thursday 1st August 2019, between 4pm and 7pm.

Customers are very welcome to drop in and meet the team, and ask any questions about the work.

NGN’s Customer Care team will also be door-knocking local residents and businesses in the coming weeks to make customers aware of the project’s latest phase.

Regular updates will also be available on www.northerngasnetworks.co.uk, @NGNgas and Facebook.com/northerngasnetworks.

Neil Smith, Site Manager for Northern Gas Networks said: “We have been working closely with Middlesbrough Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to thank our customers for their patience and support in the meantime, as we work to complete this project as safely and quickly as possible.”

Anyone who smells gas or suspects carbon monoxide should call the National Gas Emergency Service on 0800 111 999.

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Essential upgrade to gas distribution network in Hunslet, Leeds

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The north of England’s gas distributer, Northern Gas Networks (NGN), is investing £300,000 to upgrade the ageing metal gas distribution network in Hunslet, Leeds,

The major project is part of NGN’s ongoing development of infrastructure in the area and will involve replacing around 500m of existing metal gas mains with more durable plastic pipes. This is to ensure the continued, safe and reliable supply of gas to customers in Hunslet for years to come.

The project is due to begin Wednesday 24 July, and scheduled to last approximately six weeks.

All works have been planned in close conjunction with Leeds City Council to minimise disruption to customers.

In order to protect NGN engineers and members of the public, it will be necessary to introduce some traffic management during this time.

A lane closure will be in place at various points on Crown Point Road from Friday 26th July 2019 for the full duration of the works.

There will also be no left turn on to Crown Point Road from Great Wilson Street, and a clearly signed diversion will be displayed for all motorists.

It’s expected that journey times will increase because of the traffic management, so motorists and commuters are advised to leave extra time for travel while the works take place.

Pedestrian access will be maintained were possible and NGN engineers will be working Monday – Sunday between 8am-5pm.

Matty McBride, Business Operations Lead at Northern Gas Networks said: “We have been working closely with Leeds City Council to carefully plan the majority of these works in order to minimise any disruption caused.

“We would like to apologise in advance for any inconvenience caused, and thank our customers for their patience and support in getting these works completed as quickly as possible.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.

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£632K upgrade to gas distribution network at Crossgates, Leeds

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The north of England’s gas distributer, Northern Gas Networks (NGN), is investing £632,000 to upgrade the ageing metal gas distribution network in Crossgates, Leeds.

The major project is part of NGN’s ongoing development of infrastructure in the area and will involve replacing 5km of existing metal gas mains with more durable plastic pipes. This is to ensure the continued, safe and reliable supply of gas to customers in Crossgates for years to come.

The project began on Monday 26th June and is scheduled to last approximately 36 weeks.

All works have been planned in close conjunction with Leeds City Council to minimise disruption to customers.

In order to protect NGN engineers and members of the public during the works, some traffic management will be introduced at various stages of the project.

Two-way temporary traffic signals will be put in place on Chapel Street at the junction of Pinfold Lane from Monday 29th July 2019, for approximately three weeks.

As works progress on Chapel Street, three-way temporary traffic signals will also be placed at the junction of Selby Road from Monday 19th August 2019. In order to ensure a smooth flow of traffic, these will be manually operated during peak times.

In addition, it will be necessary to suspend parking on Chapel Street and Irwin Approach at various stages throughout the essential work.  Suspended parking will be staggered throughout the project to minimise any inconvenience caused.

It’s expected that there will be some delays to bus services during works taking place on Chapel Street. All bus companies have been notified of the works and will be kept informed throughout.

Pedestrian access will be maintained at all times and NGN engineers will be working Monday – Friday between 8am and 5pm.

Matty McBride, Business Operations Lead at Northern Gas Networks said: “We have been working closely with Leeds City Council to carefully plan the majority of these works in order to minimise any disruption caused.

“We would like to apologise in advance for any inconvenience caused during these works, and thank our customers for their patience and support in getting these works completed as quickly as possible.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.

 

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STAN THE ROBO-ENGINEER: COMING TO A STREET NEAR YOU

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A robo-engineer that can speed up roadworks has been launched by Northern Gas Networks, the North of England’s gas distributor.

The robot, nicknamed STAN, can travel through underground gas pipes to carry out repairs.

It is being used on an average of two jobs every week, saving time and money, and reducing disruption for customers, by limiting the number and size of holes that need to be dug in the road.

Once inserted into a pipe, STAN can travel 250 meters along its length. The robot is equipped with a camera that transmits live footage of a pipe’s condition and it can treat imperfections in a pipe by applying a special ‘flexspray’.

STAN is being used on large diameter pipe jobs, which can be particularly disruptive to motorists, and expensive to carry out.

Richard Hynes-Cooper, Northern Gas Networks head of innovation said:

“By using the robot, we can reduce the number of holes we need to dig to carry out routine repairs and maintenance on our larger pipes.  This is good news for motorists,  as it means fewer roadworks, and good news for the environment, as we don’t need to dig as many holes.

“STAN will also help us keep customers’ bills affordable. Early indications are that we can save £2,000 per job, by getting the work done more quickly and efficiently.”

STAN is a play on the robot’s official name, STASS (System Two Access and Seal).

Northern Gas Networks has around 1,700km of large diameter gas mains,  stretching across Cumbria, Yorkshire and the North East – all of which require regular upkeep and assessment.

NGN engineer Gary Pickles with STAN

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Gas mains replacement at Wakefield Road, Dewsbury

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The North of England’s gas distributor, Northern Gas Networks (NGN), is investing £450k to upgrade the gas distribution network in the Wakefield Road area of Dewsbury.

These essential works involve replacing more than two kilometres of ageing metallic gas main with new, more durable plastic pipe. This is to ensure the safe, reliable and continued supply of gas to customers in Dewsbury for years to come.

The project will begin on Friday, 19th July and is due to complete by Friday, 8 November, having been planned in close conjunction with Kirklees Council to minimise disruption to customers.

To ensure the safety of NGN teams and members of the public throughout the project, it will be necessary to introduce some traffic management during the first phase of the works.

Road closures will be in place on Bywell Road at the junction of Wakefield Road and Syke Lane at the junction with Wakefield Road, from 7pm on 19 July to 18 August.

A full signed diversion will be in place for all road users during this time.

It’s expected that journey times will be increased because of the traffic management, so all motorists and commuters are advised to leave extra time for travel throughout the works.

NGN’s Customer Care team will be on site throughout to provide updates to affected businesses and residents, and further updates will be provided throughout the scheme on Facebook/northerngasnetworks and @NGNgas as well as Kirklees Council’s channels.

Chris Nevison, NGN Business Lead for Pennines, said:  “After safety, minimising the impact of road works on our customers is our top priority.

“We have worked closely with Kirklees Council to plan these works during the school summer holidays when traffic is lighter, to minimise the impact on commuters.

“We would like to thank all our customers for their patience whilst we carry out this essential project, and apologise for any inconvenience the works may cause as we look to complete them as safely and quickly as possible’’

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Road closure in Walker, Newcastle, following damaged gas main

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A road closure is in place on Neptune Road in Walker (NE 6), following third party damage to a medium pressure gas main today (Friday, July 12).

The road is closed in both directions from the Ford service centre to the junction with Oil Mill Road.

Emergency services are on site, as well as engineers from Northern Gas Networks, who are carrying out repair work.

James O’Brien, site manager for Northern Gas Networks said: “Local residents may have noticed a smell of gas in the area, as a result of third party damage to the gas main.  Thankfully, there has not been a need to evacuate local properties, and gas supplies are not affected.

“Our engineers are working on the repair, which has required a section of Neptune Road to be closed. Public safety is always our overriding priority, and we are working closely with the emergency services to ensure the situation remains safe, and local residents feel reassured.”

Local customers with any questions can call Northern Gas Networks customer care team on 0800 040 7766 or email customercare@northerngas.co.uk

Customers who smell gas can call the National Gas Emergency Service on 0800 111 999.

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