The north of England’s gas distributer, Northern Gas Networks (NGN), is investing £60,000 to upgrade the ageing gas distribution network in Aketon Road, Castleford.

The major project is part of NGN’s ongoing development of infrastructure in the area and will involve replacing around 150m of existing metal gas mains with more durable plastic pipes to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The project, which began on Monday 23 May and is expected to last approximately three weeks, has been planned in conjunction with Wakefield Council to ensure all works are completed with as little disruption to customers as possible.

In order to complete the scheme as safely and efficiently as possible, two-way traffic lights will be placed on Aketon Road for approximately one week from 31 May.

On street parking will be restricted during the works between properties 20-84 Aketon Road however access will be maintained at all times.

In order to complete the works as quickly as possible, engineers will be working Monday to Friday between 8am and 5pm.

Paul Gordan, Construction Services Area Manager for Northern Gas Networks said: “We have been working closely with Wakefield Council to carefully plan these works and do all we can to minimise any disruption.

Paul continued: “We would like to apologise in advance for any inconvenience caused, and thank our customers for their patience and support in getting the project completed as quickly as possible.”

For further information about the works please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.

ENDS

Northern Gas Networks’ Customer Care officers Amy Waites and Natalie Beal were pelted with paint in the name of a good cause on Saturday 20 May, raising funds for charity at the Forget Me Not Hospice Colour Run in Huddersfield.

They joined more than 1,000 runners for the 3km event at the Farnley Tyas estate, raising cash for the children’s hospice.

Bad weather failed to dampen spirits as participants braved the course, pebbledashed with paint all shades of the rainbow on their way through several checkpoints.

Amy had learned about the work at the hospice through one of her Considerate Constructor Scheme sites in Fixby, and has pledged to raise more funds for the charity in future.

“Me and Nat didn’t train as it was quite last minute,” said Amy.

“I approached the hospice in conjunction with one of my CCS sites in Fixby and they told me about it then.

“We managed to run the majority of the race, just stopping for the colour stations, where we got pelted with paint, but it was fun and we will be supporting the hospice with more fundraising in the next few weeks. ”

The Colour Run will now become an annual event after the success of Sunday’s race, where organisers estimate the total sum raised to be in excess of £30,000.

The north of England’s gas distributer, Northern Gas Networks (NGN), is investing £144,000 to upgrade the ageing gas distribution network in Briercliffe, Scarborough.

The major project is part of NGN’s ongoing development of infrastructure in the area and will involve replacing 2.5km of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The project, which began on Monday 16 May and will last approximately 10 weeks, has been planned in conjunction with North Yorkshire County Council and Scarborough Borough Council to ensure all works are completed with as little disruption as possible.

The works will begin at Gildercliffe and continue for approximately six weeks, before moving onto Briercliffe for the last four weeks. Pedestrian access will be maintained at all times.

NGN will be holding a public meeting on Wednesday 18 May at the Sure Start Children’s Centre at Briercliffe, Scarborough YO12 6NS, between 4-6pm for any customers who have questions about the scheme.

Robert Hope, Construction Services Area Manager for Northern Gas Networks said: “We have been working closely with both local councils to carefully plan these works in order to minimise any disruption to customers.

“There is no need for any traffic management on this project so we will endeavour to ensure traffic flow remains consistent, however there will be some footpath closures in place throughout the works in order to maintain a safe working environment.

“In order to complete the works as quickly as possible, our engineers will be working Monday to Friday from 8am to 4pm. We would like to apologise in advance for any inconvenience caused during these works, and would like to thank customers for their patience and support in getting these works completed as quickly as possible.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing in Ilkley’s gas infrastructure this year, replacing ageing metal gas mains with modern plastic pipes to ensure customers continue to receive a safe and reliable gas supply for years to come.

The ten week project began on the A65 Skipton Road on 28 March 2016 and continues to progress well, with another 200m of gas mains replaced in the last week.

In order to complete the scheme as quickly and safely as possible, from this weekend (21 and 22 May) it will be necessary to suspend access to Westville Road from Skipton Road for around seven days.  Access will be maintained via Kings Road and Kingsway Drive.   Pedestrian access will be maintained at all times.

Dean Woolley, Network Officer for Northern Gas Networks, said:  “We’re making good progress with this essential gas mains replacement project and we’d like to thank our customers in Ilkley for their patience as we look to complete the work as quickly and as safely as possible.

“In order for works to progress safely and efficiently it won’t be possible for traffic to access Westville Road from Skipton Road for around seven days from this weekend, however access will be maintained via Kings Road and Kingsway Drive.

“Our customers are extremely important to us and we’re continuing to listen to feedback from the community. If anyone would like to speak to the team they can contact us on 0800 040 7766 or email customercare@northerngas.co.uk.  We’d like to thank everyone for bearing with us while we carry out these essential works.”

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.

The north of England’s gas distributer, Northern Gas Networks (NGN), is investing £67,000 to upgrade the ageing gas distribution network in Park Road, Guiseley.

The essential project is part of NGN’s ongoing development of infrastructure in the area and involves replacing 544m of existing metal gas mains with more durable plastic pipes, ensuring the continued safe and reliable supply of gas to customers in the area for years to come.

Work will begin on Monday 25 July and last around five weeks with an estimated completion date of 26 August. The scheme has been planned in conjunction with Leeds City Council to take place during the school holidays when traffic is lighter, to minimise disruption to motorists.

In order to complete the project safely and efficiently, traffic management measures will be in place. Work will begin outside 27a Park Road, where there will be a road closure at the junction of Silverdale Avenue from 25 July for approximately one week.

Multi-phase temporary traffic lights will then be in place for the remaining four weeks. Bus companies will be notified of the diversion route before work begins, while pedestrian access will be maintained at all times.

NGN’s engineers will be working seven days a week from 8am to 5pm.
Russ Oxley, Construction Services Area Manager for Northern Gas Networks said: “We have been working closely with Leeds City Council to carefully plan this project and minimise disruption to customers.

“Work will begin on a Monday to reduce impact near the retail park and we will be working seven days a week to finish the scheme as quickly as we can.

“We would like to apologise in advance for any inconvenience to customers and to thank them for their patience and support in getting these essential works completed as quickly as possible.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.

The north of England’s gas distributer, Northern Gas Networks (NGN), is investing £34,000 to upgrade the ageing gas distribution network at The Green, Idle.

The essential works are part of NGN’s ongoing development of infrastructure in the area and will involve replacing 107m of existing metal gas mains with more durable plastic pipes to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The project, which will start on Monday 30 May and last approximately three weeks, has been planned in conjunction with Bradford City Council to ensure all works are completed with as little disruption to customers as possible.

The works will begin outside 26 The Green and progress through Idle town centre up to the roundabout.

In order to complete the scheme as safely and efficiently as possible, traffic management measures will be in place. Three-way temporary traffic lights will be introduced for the first week and a half, then will change to four-way temporary traffic lights for the remainder of the project.

Engineers will be working from 8am to 5pm from Monday to Friday.

Bus companies have been advised of the traffic management measures ahead of the works to keep delays to a minimum. Pedestrian access will be maintained at all times.

A public meeting will be held during the first week of the scheme to discuss the works further.  Details of this meeting will be provided closer to the starting date.

Ian Cunningham, Construction Services Area Manager for Northern Gas Networks said: “We have been working closely with Bradford City Council to carefully plan these works in order to minimise disruption to motorists.

“We would like to apologise in advance for any inconvenience caused during these works, and thank our customers for their patience and support in getting them completed as quickly as possible.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.

The North of England’s gas distributer, Northern Gas Networks (NGN) has been named one of the UK’s top companies for customer satisfaction, according to a recent business benchmarking survey by the Institute of Customer Service (ICS).

NGN transports gas to 2.7 million homes in the North East, Northern Cumbria and much of Yorkshire.

As a public service organisation, NGN is assessed by the Institute every 18 months and customers asked to fill in a detailed questionnaire to outline levels of satisfaction with the services provided to them.

The questions are identical to those contained in the UK Customer Satisfaction Index, which scores and ranks companies across public, private and voluntary sectors twice a year.

NGN’s results put the gas transporter well above the UK national average of 77 out of 100, as outlined in the UK Customer Satisfaction Index, which is based on a survey of 10,000 customers.

The survey asks customers to rate organisations for a wide range of satisfaction priorities such as quality of information, speed of service and complaint handling across a range of platforms including in person, online, over the phone and in writing.

The latest index reveals NGN’s customer satisfaction scores have risen from 83.1 to 85.6 in the last 18 months, outperforming the Institute’s utility sector benchmark average by 12.8 points and the all-sector benchmark by 8.6 points.

NGN surpassed other organisations in the utilities sector such as United Utilities, Yorkshire Water and E.On, scoring particularly highly for competence of staff, helpfulness of staff, handling of enquiries, quality of information and being kept informed. The results place them second only to Utility Warehouse.

NGN’s customer comments included: “NGN have been excellent. On-site team exceptional. Couldn’t have been better” and “Really surprising that a utility company should provide such good customer service.”

Another said: “I have a disability, but the men made sure I had easy access to my home, moved my bins and carried my shopping in when I arrived home. Service was above and beyond and I couldn’t have been more grateful.”

These results shows NGN are continuing to raise the bar when it comes to ensuring customers receive top-rated service, having won 12 national UK customer and colleague experience awards since 2014.

Eileen Brown, Head of Customer Experience for NGN said: “We’re always looking at new ways of working to improve our customer experience and make life easier for our customers so I’m incredibly proud that the business has achieved such an amazing score and that our customers are rating us amongst the best of the best.”

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.

Northern Gas Networks’ Customer Care Officers, Amy Waites and Natalie Beal will be giving something back to the local community by taking part in the ‘Forget Me Not Colour Run’ in Farnley Tyas, Huddersfield on May 21.

NGN Customer Care offiers Natalie Beal and Amy Waites

Amy said: “I became aware of the Forget Me Not Children’s Hospice whilst working on a Considerate Constructors Scheme site at Lightridge Road in Fixby.

“The hospice supports more than 185 children with life shortening conditions and their families across West Yorkshire.

“It’s such a fantastic cause, Natalie and I were keen to get involved and raise much needed funds so the hospice can continue to provide care support to the children and their families.”

If you would like to sponsor Natalie and Amy, please click on the link below: https://www.justgiving.com/amyforNGN

To find out more about the Forget Me Not Children’s Hospice and the vital work they do, click here: http://forgetmenotchild.co.uk/

The north of England’s gas distributer, Northern Gas Networks (NGN) is investing £111,000 to upgrade the ageing metal gas distribution network at Ings Lane in the village of Bradley, near Keighley.

The major project is part of NGN’s ongoing development of infrastructure in the area and will involve replacing 1.4km of existing metal gas mains with more durable plastic pipes to ensure the continued safe and reliable supply to customers for years to come.

The project, which will begin on Monday 23 May and last approximately eight weeks, has been planned in conjunction with North Yorkshire County Council to ensure all works are completed with as little disruption as possible.

In order to achieve this, traffic management measures will be in place. Two-way temporary traffic lights will be placed on Ings Lane from Monday 23 May to Monday 6 June, from the junction of Matthew Lane to the junction of Ings Drive.

As a result, it is expected that there may be some delays to bus services. All bus companies will be contacted by NGN ahead of the works and advised of any bus stop suspensions.

Pedestrian access will be maintained throughout the scheme.

NGN’s engineers will be working from Monday to Friday between 8.30am and 5.30pm to complete the project as quickly as possible.

Ian Cunningham, Construction Services Area Manager Northern Gas Networks said: “We have been working closely with North Yorkshire County Council to carefully plan these works and minimise disruption to customers.

“We apologise in advance for any inconvenience caused, and would like to thank our customers for their patience and support in getting these works completed as quickly as possible.”

For further information about the project contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing in Ilkley’s gas infrastructure this year, replacing ageing metal gas mains with modern plastic pipes to ensure customers continue to receive a safe and reliable gas supply for years to come.

The ten week project began on the A65 Skipton Road on 28 March 2016 and continues to progress well, with another 300m of gas mains replaced in the last week.

Now work has reached a more narrow section of the road, from this Sunday morning (15 May 2016), it will be necessary to remove the contraflow and reintroduce the temporary lights as engineers aim to complete the scheme as safely and efficiently as possible.

To minimise disruption to road users, the lights will be manned 12 hours a day seven days a week.

Easby Drive will remain closed.

Dean Woolley, Network Officer for NGN, said:  “We’re making good progress and we’d like to thank our customers in Ilkley for their patience as we look to complete the project as quickly and as safely as possible.

“The temporary lights will return on Sunday morning as we’ve reached a narrower section of the road, but they will be manned 12 hours a day as before, seven days a week.

“Our customers are extremely important to us and we’re continuing to listen to feedback from the community. If anyone would like to speak to the team they can contact us on 0800 040 7766 or email customercare@northerngas.co.uk.  We’d like to thank everyone for bearing with us while we carry out these essential works.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.