Engineers from Northern Gas Networks (NGN) have restored gas supplies to 739 properties in Consett and the remaining homes will be reconnected today, other than a small number of properties where engineers haven’t been able to gain access.
The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.
John Richardson, customer operations area manager, Northern Gas Networks, said: “739 properties are now back on gas and the remaining properties will be restored today, with exception of those where we haven’t been able to gain access. We’d like to ask these customers to call us so as soon as possible so that an engineer can be dispatched to restore supplies.
“I would like to say a huge thank you to everyone in Consett for their continued patience while we’ve been working to restore gas supplies. The support and understanding from the local people has been incredible.”
Free food and showering facilities will be available until the end of the afternoon.
The incident room remains open at the village hall on Delves Lane.
Anyone with questions is advised to speak to visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.
Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.
ENDS

UPDATE Gas loss incident – Consett – November 19, 3.00pm
Engineers from Northern Gas Networks (NGN) have restored gas supplies to 739 properties in Consett and the remaining homes will be reconnected today, other than a small number of properties where engineers haven’t been able to gain access.
The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.
John Richardson, customer operations area manager, Northern Gas Networks, said: “739 properties are now back on gas and the remaining properties will be restored today, with exception of those where we haven’t been able to gain access. We’d like to ask these customers to call us so as soon as possible so that an engineer can be dispatched to restore supplies.
“I would like to say a huge thank you to everyone in Consett for their continued patience while we’ve been working to restore gas supplies. The support and understanding from the local people has been incredible.”
Free food and showering facilities will be available until the end of the afternoon.
The incident room remains open at the village hall on Delves Lane.
Anyone with questions is advised to speak to visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.
Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.
ENDS

Engineers from Northern Gas Networks (NGN) have reconnected gas supplies to 736 properties and engineers continue to remove water from the gas mains and make repairs.
The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.
John Richardson, customer operations area manager, Northern Gas Networks, said: “We have now reconnected the majority of properties to the gas supply and we’re working hard to get the remaining homes back on gas as quickly as possible.
“We would like to thank residents for their continued patience and cooperation during this process. We are doing everything we can to ensure people have access to heating, hot water and food while repairs are being carried out.”
H Cook, age 25, Greencroft Road resident, said: “The team at Northern Gas Networks are doing a fantastic job keeping everyone up to date about what is happening in Consett.
“The situation is unfortunate but it can’t be helped and they are doing everything they can to support local people while they are without gas. Small things like food vouchers, heaters and hot plates are helping to make sure that people are as comfortable as possible while engineers work to get everyone back on gas.”
Anyone with questions is advised to speak to an engineer on site, visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.
Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.

Engineers from Northern Gas Networks (NGN) have reconnected gas supplies to around 710 properties and engineers continue to remove water from the gas mains and make repairs.

The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.

Engineers continue to work systematically to reconnect affected properties and this process is ongoing.

John Richardson, customer operations area manager, Northern Gas Networks, said: “We have now reconnected nearly 90 per cent of the affected properties to the gas supply and we’re working hard to get the remaining homes back on gas as quickly as possible.

“We would like to thank residents for their continued patience and cooperation during this process.  We are doing everything we can to ensure people have access to heating, hot water and food while repairs are being carried out.”

H Cook, age 25, Greencroft Road resident, said: “The team at Northern Gas Networks are doing a fantastic job keeping everyone up to date about what is happening in Consett.

“The situation is unfortunate but it can’t be helped and they are doing everything they can to support local people while they are without gas.  Small things like food vouchers, heaters and hot plates are helping to make sure that people are as comfortable as possible while engineers work to get everyone back on gas.”

Electric hot plates and heaters are available for residents at the Village Hall on Delves Lane (DH8 7BH) and oil heaters are available for elderly and vulnerable customers.

Free hot food is available from a catering van outside the Village Hall and also from the Golden Fish Inn on Delves Lane. Food vouchers can be collected from the Village Hall.

Complimentary showering facilities are available at Belle Vue Leisure Centre on Ashdale Road, Consett, DH8 6LZ from 06:30 – 21:30.

Please mention on arrival that you have been affected by the current loss of gas supply. Alternative accommodation is available for vulnerable customers.

If you are elderly, vulnerable or in need of support, or know anyone who is, please contact NGN’s Customer Care Team.

Anyone with questions is advised to speak to an engineer on site, visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.

Engineers from Northern Gas Networks (NGN) have reconnected gas supplies to around 680 properties and engineers continue to remove water from the gas mains and make repairs.

The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.

Engineers continue to work systematically to reconnect affected properties and this process is ongoing.

John Richardson, customer operations area manager, Northern Gas Networks, said: “We have now reconnected nearly 90 per cent of the affected properties to the gas supply and we’re working hard to get the remaining homes back on gas as quickly as possible.

“We would like to thank residents for their continued patience and cooperation during this process.  We are doing everything we can to ensure people have access to heating, hot water and food while repairs are being carried out.”

H Cook, age 25, Greencroft Road resident, said: “The team at Northern Gas Networks are doing a fantastic job keeping everyone up to date about what is happening in Consett.

“The situation is unfortunate but it can’t be helped and they are doing everything they can to support local people while they are without gas.  Small things like food vouchers, heaters and hot plates are helping to make sure that people are as comfortable as possible while engineers work to get everyone back on gas.”

Electric hot plates and heaters are available for residents at the Village Hall on Delves Lane (DH8 7BH) and oil heaters are available for elderly and vulnerable customers.

Free hot food is available from a catering van outside the Village Hall and also from the Golden Fish Inn on Delves Lane. Food vouchers can be collected from the Village Hall.

Complimentary showering facilities are available at Belle Vue Leisure Centre on Ashdale Road, Consett, DH8 6LZ from 06:30 – 21:30.

Please mention on arrival that you have been affected by the current loss of gas supply. Alternative accommodation is available for vulnerable customers.

If you are elderly, vulnerable or in need of support, or know anyone who is, please contact NGN’s Customer Care Team.

Anyone with questions is advised to speak to an engineer on site, visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.

November 18, 9.00am

Engineers from Northern Gas Networks (NGN) have reconnected gas supplies to around 650 properties and engineers continue to remove water from the gas mains and make repairs.

The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.

Engineers continue to work systematically to reconnect affected properties and this process is ongoing.

John Richardson, customer operations area manager, Northern Gas Networks, said: “We have now reconnected nearly 90 per cent of the affected properties to the gas supply and we’re working hard to get the remaining homes back on gas as quickly as possible.

“We would like to thank residents for their continued patience and cooperation during this process.  We are doing everything we can to ensure people have access to heating, hot water and food while repairs are being carried out.”

H Cook, age 25, Greencroft Road resident, said: “The team at Northern Gas Networks are doing a fantastic job keeping everyone up to date about what is happening in Consett.

“The situation is unfortunate but it can’t be helped and they are doing everything they can to support local people while they are without gas.  Small things like food vouchers, heaters and hot plates are helping to make sure that people are as comfortable as possible while engineers work to get everyone back on gas.”

Electric hot plates and heaters are available for residents at the Village Hall on Delves Lane (DH8 7BH) and oil heaters are available for elderly and vulnerable customers.

Free hot food is available from a catering van outside the Village Hall and also from the Golden Fish Inn on Delves Lane. Food vouchers can be collected from the Village Hall.

Complimentary showering facilities are available at Belle Vue Leisure Centre on Ashdale Road, Consett, DH8 6LZ tomorrow 06:30 – 21:30.

Please mention on arrival that you have been affected by the current loss of gas supply. Alternative accommodation is available for vulnerable customers.

If you are elderly, vulnerable or in need of support, or know anyone who is, please contact NGN’s Customer Care Team.

Anyone with questions is advised to speak to an engineer on site, visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.

Engineers from Northern Gas Networks (NGN) have reconnected gas supplies to over 600 properties and engineers continue to remove water from the gas mains and make repairs.

The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.

Engineers continue to work systematically to reconnect affected properties and this process is ongoing.

John Richardson, customer operations area manager, Northern Gas Networks, said: “We have now reconnected around two thirds of the affected properties to the gas supply and we’re working hard to get the remaining homes back on gas as quickly as possible.

“We would like to thank residents for their continued patience and cooperation during this process. We are doing everything we can to ensure people have access to heating, hot water and food while repairs are being carried out.”

H. Cook, age 25, Greencroft Road resident, said: “The team at Northern Gas Networks are doing a fantastic job keeping everyone up to date about what is happening in Consett.

“The situation is unfortunate but it can’t be helped and they are doing everything they can to support local people while they are without gas. Small things like food vouchers, heaters and hot plates are helping to make sure that people are as comfortable as possible while engineers work to get everyone back on gas.”

Pat Glass, MP (North West Durham) said: “I am deeply impressed at the way in which Northern Gas Networks has responded to this situation. The organisation, personnel and swift responses has averted a problem becoming a crisis.”

Electric hot plates and heaters are available for residents at the Village Hall on Delves Lane (DH8 7BH) and oil heaters are available for elderly and vulnerable customers.
Free hot food is available from a catering van outside the Village Hall and also from the Golden Fish Inn on Delves Lane. Food vouchers can be collected from the Village Hall.
Complimentary showering facilities are available at Belle Vue Leisure Centre on Ashdale Road, Consett, DH8 6LZ tomorrow 06:30 – 21:30.

Please mention on arrival that you have been affected by the current loss of gas supply. Alternative accommodation is available for vulnerable customers.

If you are elderly, vulnerable or in need of support, or know anyone who is, please contact NGN’s Customer Care Team.
Anyone with questions is advised to speak to an engineer on site, visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.

ENDS

About Northern Gas Networks

Northern Gas Networks own all the gas mains in the North East, most of Yorkshire and northern Cumbria transporting gas to 2.7 million homes and businesses.

The network consists of 37,000km of gas mains, enough to stretch from Leeds to Sydney, Australia and back.

Our mains replacement programme will see 3,800km of old metal gas main replaced with modern plastic equivalents by 2021.

For more information please visit our website www.northerngasnetworks.co.uk
www.facebook.com/northerngasnetworks
Follow us @NGNgas

Engineers from Northern Gas Networks (NGN) have reconnected gas supplies to over 500 properties and engineers continue to remove water from the gas mains and make repairs.

The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.

Engineers continue to work systematically to reconnect affected properties and this process is ongoing.

John Richardson, customer operations area manager, Northern Gas Networks, said: “We have now reconnected around two thirds of the affected properties to the gas supply and we’re working hard to get the remaining homes back on gas as quickly as possible.

“We would like to thank residents for their continued patience and cooperation during this process.  We are doing everything we can to ensure people have access to heating, hot water and food while repairs are being carried out.”

H Cook, age 25, Greencroft Road resident, said: “The team at Northern Gas Networks are doing a fantastic job keeping everyone up to date about what is happening in Consett.

“The situation is unfortunate but it can’t be helped and they are doing everything they can to support local people while they are without gas.  Small things like food vouchers, heaters and hot plates are helping to make sure that people are as comfortable as possible while engineers work to get everyone back on gas.”

Pat Glass, MP (North West Durham) said: “I am deeply impressed at the way in which Northern Gas Networks has responded to this situation.  The organisation, personnel and swift responses has averted a problem becoming a crisis.”

Electric hot plates and heaters are available for residents at the Village Hall on Delves Lane (DH8 7BH) and oil heaters are available for elderly and vulnerable customers.

Free hot food is available from a catering van outside the Village Hall and also from the Golden Fish Inn on Delves Lane. Food vouchers can be collected from the Village Hall.

Complimentary showering facilities are available at Belle Vue Leisure Centre on Ashdale Road, Consett, DH8 6LZ tomorrow 06:30 – 21:30.

Please mention on arrival that you have been affected by the current loss of gas supply. Alternative accommodation is available for vulnerable customers.

If you are elderly, vulnerable or in need of support, or know anyone who is, please contact NGN’s Customer Care Team.

Anyone with questions is advised to speak to an engineer on site, visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.

November 17, 9.00am

Around 450 properties have been reconnected to gas supplies as engineers continue to remove water from the gas mains and make repairs.

The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.

Our engineers continue to work systematically to reconnect affected properties and this process is ongoing.

Teams on site have removed a significant volume of water from the gas mains and continue to do with the support of additional resources.

John Richardson, customer operations area manager, Northern Gas Networks, said: “Our priority is to reconnect affected properties to the gas supply as quickly as possible.  We have additional resources on site to help with the process.

“We would like to thank residents for their continued patience and cooperation during this process.  We are doing everything we can to ensure people have access to heating, hot water and food while repairs are being carried out.”

Pat Glass, MP (North West Durham) said: “I am deeply impressed at the way in which Northern Gas Networks has responded to this situation.  The organisation, personnel and swift responses has averted a problem becoming a crisis.”

Electric hot plates and heaters are available for residents at the Village Hall on Delves Lane (DH8 7BH) and oil heaters are available for elderly and vulnerable customers.

Free hot food is available from a catering van outside the Village Hall and also from the Golden Fish Inn on Delves Lane. Food vouchers can be collected from the Village Hall.

Complimentary showering facilities are available at Belle Vue Leisure Centre on Ashdale Road, Consett, DH8 6LZ tomorrow 06:30 – 21:30.

Please mention on arrival that you have been affected by the current loss of gas supply. Alternative accommodation is available for vulnerable customers.

If you are elderly, vulnerable or in need of support, or know anyone who is, please contact NGN’s Customer Care Team.

Anyone with questions is advised to speak to an engineer on site, visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.

November 16, 7.30pm

Over 400 properties have been reconnected to gas supplies as engineers continue to remove water from the gas mains and make repairs.

The incident affecting over 750 properties occurred in the Delves Lane and Castle Dene areas of Consett, County Durham, when water from a damaged water main entered the gas mains.

Our engineers continue to work systematically to reconnect affected properties in certain areas and this process is ongoing.

Teams on site have removed a significant volume of water from the gas mains and continue to do with the support of additional resources.

John Richardson, customer operations area manager, Northern Gas Networks, said: “As our engineers get closer to the area where the water entered the gas mains the damage is greater and the repairs more complex.

“We are working tirelessly to resolve these issues and have additional resources on site to help with the process of reconnecting affected properties as quickly as possible.

“We would like to thank residents for their continued patience and cooperation during this process.  We are doing everything we can to ensure people have access to heating, hot water and food while repairs are being carried out.”

Electric hot plates and heaters are available for residents at the Village Hall on Delves Lane (DH8 7BH) and oil heaters are available for elderly and vulnerable customers.

Free hot food is available from a catering van outside the Village Hall and also from the Golden Fish Inn on Delves Lane. Food vouchers can be collected from the Village Hall.

Complimentary showering facilities are available at Belle Vue Leisure Centre on Ashdale Road, Consett, DH8 6LZ tomorrow 06:30 – 21:30.

Please mention on arrival that you have been affected by the current loss of gas supply. Alternative accommodation is available for vulnerable customers.

If you are elderly, vulnerable or in need of support, or know anyone who is, please contact NGN’s Customer Care Team.

Anyone with questions is advised to speak to an engineer on site, visit the Village Hall or contact NGN’s Customer Care team on 0800 040 7766 option 5.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.