18 March 2015

Throughout the afternoon, engineers from Northern Gas Networks have been working to repair a gas escape on a medium pressure main on Anlaby Road, Hull. It is believed that a third party contractor working on site struck the main with their equipment.

In order to carry out the repair work safely and efficiently, the emergency services closed the road in both directions. The gas escape has now been secured. All roads have now reopened and residents have returned to their homes.

Repairs to the gas main will continue this evening.

Northern Gas Network’s Customer Operations Area Manager, John Pickering said:

“We’d like to apologise for any inconvenience this incident caused motorists and the general public, however, safety is our main priority. I can assure everyone that we will continue to repair the pipe as quickly as possible.”

For more information please contact our Customer Care team on 0800 040 7766 or speak to one of our engineers on site.

Engineers from Northern Gas Networks are working on a reported gas escape on a medium pressure main on Anlaby Road, Hull. It is believed that a third party contractor working on site struck the main with their equipment.

If you smell gas or suspect carbon monoxide, please call the National Gas Emergency number on 0800 111 999. This contact number is in operation 24 hours per day, 7 days per week.

ENDS

Engineers from Northern Gas Networks are working on a reported gas escape on a medium pressure main on Anlaby Road, Hull. It is believed that a third party contractor working on site struck the main with their equipment.
At present, engineers are monitoring the situation and carrying out investigation work to locate the exact source of the leak. The Fire Brigade is in attendance as a precaution.

In order to carry out the repair work safely and efficiently, the emergency services have closed the road in both directions.
Northern Gas Network’s Customer Operations Area Manager, John Pickering said;
“We’d like to apologise for any inconvenience this may cause motorists and the general public and I can assure everyone that we will be working hard to repair the pipe as quickly as possible.”
For more information please contact our Customer Care team on 0800 040 7766 or speak to one of our engineers on site.

If you smell gas or suspect carbon monoxide, please call the National Gas Emergency number on 0800 111 999. This contact number is in operation 24 hours per day, 7 days per week.

The north of England’s gas distributer, Northern Gas Networks, is upgrading ageing metallic gas mains in Golcar, Huddersfield with new plastic pipes to ensure the safe and reliable supply of gas to customers in the area for years to come.

The project, which is part of Northern Gas Network’s ongoing development of infrastructure across the north of England is scheduled to commence today (16 March 2015) and is expected to take two weeks to complete.

In order to carry out this work safely and efficiently it will be necessary to close Station Lane for the duration of the work. A signed diversion route will be in place and access will be maintained for residents on Station Lane.

Neil Armstrong, Customer Operations Area Manager, Northern Gas Networks said:  “We have been working closely with the local council to carefully plan our work and will be doing all we can to complete the work as quickly as possible with minimal disruption.

“We would like to take this opportunity to apologise in advance for any inconvenience caused and thank members of the public for their patience and support.”

Customer Care Officers have been door knocking residents and businesses in the area to let them know about our work and answer any questions or concerns.

To find out more about the essential work you can contact Northern Gas Networks’ Customer Care team on 0800 040 7766, option 7. The line is in operation 24 hours a day, 7 days a week.

Northern Gas Networks is investing over £120,000 to upgrade almost 1.5km of ageing metallic gas mains in Wakefield.

The project is part of Northern Gas Networks’ ongoing development of infrastructure across the north of England and will involve replacing existing metallic gas main with more durable plastic pipes to ensure the continued safe and reliable supply of gas to our customers in the area for years to come.

The nine week project commenced today (Monday 9th March 2015) in Madeley Road and work will progress towards Brooklands Crescent.

As part of this replacement project it will also be necessary to carry out work in the following roads:

Madeley Road

Cow Lane

Highfields

Highfields Rise

Hatfield Place

Upper Hatfield Place

Newstead Lane

Brooklands Crescent

Warren Iveson, Construction Services Area Manager, Northern Gas Networks said: “Our Customer Care officers have been door knocking in the area to let residents know about the upcoming work and we will continue to keep our customers updated throughout the project via our website, Twitter, Facebook and the local media.

“We would like to take this opportunity to apologise to members of the public for any inconvenience this essential work may cause and thank our customers for their patience and understanding.”

If you have any questions about the work please don’t hesitate to contact the Customer Care team on 0800 040 7766, option 7. The team is available between 8am and 10pm Monday to Friday, and 9am and 5pm on Saturday.

Northern Gas Networks is investing over £120,000 to upgrade almost 1.5km of ageing metallic gas mains in Wakefield.

The project is part of Northern Gas Networks’ ongoing development of infrastructure across the north of England and will involve replacing existing metallic gas main with more durable plastic pipes to ensure the continued safe and reliable supply of gas to our customers in the area for years to come.

The nine week project commenced yesterday (Monday 9th March 2015) in Madeley Road and work will progress towards Brooklands Crescent.

As part of this replacement project it will also be necessary to carry out work in the following roads:

Madeley Road

Cow Lane

Highfields

Highfields Rise

Hatfield Place

Upper Hatfield Place

Newstead Lane

Brooklands Crescent

Warren Iveson, Construction Services Area Manager, Northern Gas Networks said: “Our Customer Care officers have been door knocking in the area to let residents know about the upcoming work and we will continue to keep our customers updated throughout the project via our website, Twitter, Facebook and the local media.

“We would like to take this opportunity to apologise to members of the public for any inconvenience this essential work may cause and thank our customers for their patience and understanding.”

If you have any questions about the work please don’t hesitate to contact the Customer Care team on 0800 040 7766, option 7. The team is available between 8am and 10pm Monday to Friday, and 9am and 5pm on Saturday.

Northern Gas Networks is investing over £70,000 to upgrade around 500m of ageing metallic gas mains in Horsforth town centre.

The project is part of Northern Gas Networks’ ongoing development of infrastructure across the north of England and will involve replacing existing metallic gas main with more durable plastic pipes to ensure the continued safe and reliable supply of gas to our customers in the area for years to come.

The five week project will commence on Monday 16 March 2015 and will be carried out in phases to minimise disruption.

Planned schedule of works:

Phase 1: Hall Park Close –16/03/2015 (1 week)

Phase 2: Kerry Hill and New Street – 18/03/2015 (1 week)

Phase 3: Kerry Street, Church Lane and Town Street – 23/03/2015 (3 weeks)

In order to carry out our work safely and efficiently, it will be necessary to install two way temporary traffic lights on Kerry Hill with the junction of New Street from Wednesday18 March for approximately one week.

It will also be necessary to close Church Lane from the junction of Church Avenue and Town Street from Monday 30 March for approximately two weeks. A diversion route will be clearly signposted.

Businesses in the area will remain open as usual and pedestrian access will be maintained at all times.

Chris Nevison, Customer Operations Area Manager, and Northern Gas Networks said: “We have planned our work closely with Leeds City Council to keep traffic disruption to a minimum.

“We would like to take this opportunity to apologise in advance for any inconvenience this essential work may cause, and thank members of the public for their patience and support.”

If you have any questions about the work please don’t hesitate to contact the Customer Care team on 0800 040 7766, option 7. The team is available between 8am and 10pm Monday to Friday, and 9am and 5pm on Saturday.

The north of England’s gas distributor, Northern Gas Networks (NGN), overcame stiff competition to win two awards at The Institute of Customer Service 2015 Customer Satisfaction Awards in London last night.

Building on the success of seven customer award wins in the final quarter of 2014, NGN is continuing to prove that customers are at the heart of everything they do.

Despite the competition consisting of national big hitters including Marks & Spencer, Sky Broadcasting, LV= and Volkswagen, NGN were triumphant in two of the seven categories they were nominated in, taking home the InMoment Customer Commitment Award and the Quality Service Provider Award.

The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies. Taking place alongside the Institute of Customer Service’s Annual Conference, the awards were judged by industry experts, business leaders and academics.

The UK Customer Satisfaction Awards judges said: “Northern Gas Networks not only received a high score in the UK Customer Satisfaction Index, but also actively encourages other utilities to learn from its example with a view to improving the quality of service across the whole Utility sector.

“The Institute was impressed by the way the organisation has transformed its customer service strategy with strong leadership, determined goals and an effective employee engagement strategy.”

Mark Horsley, Chief Executive Officer, Northern Gas Networks, said of the award win: “Over the last few years we’ve work extremely hard to transform our business into a genuinely customer focused operation. Our recent flurry of customer service award wins is a direct result of this hard work. To now win two more at the UK Customer Satisfaction Awards is the icing on the cake.

“We were up against some tough competition including LV, Volkswagen and Capital One. This makes me feel even more proud of our achievement as it demonstrates that we are not only setting the standard for customer service in the utility sector, but outside of our industry too.”

Jo Causon, CEO of The Institute of Customer Service said: “The popularity of this year’s awards shows how customer service is a key business focus for organisations of all kinds. It’s also pleasing to see an increasing number of organisations across a wide range of different sectors taking part in these awards. It is clear that some of the most successful and effective organisations in the UK are those making a real investment into delivering the highest standards of customer experience.

“We have to celebrate not only the high standards and professionalism of the award winners, but also the increasing numbers of organisations that are focusing on customer service as a strategy to drive sustainable business performance

NGN delivers gas to 2.7 million homes and businesses across the North of England and provides the region’s rapid response service for customers who smell gas at home or work.

The north of England’s gas distributer, Northern Gas Networks, is investing £17,000 to upgrade ageing metallic gas mains in Thinford Road, Coxhoe, Durham, with new plastic pipes to ensure the safe and reliable supply of gas to customers in the area for years to come.

The project, which is part of Northern Gas Network’s ongoing development of infrastructure across the North of England is scheduled to commence on Monday 9 March 2015 and is expected to take two weeks to complete.

In order to carry out this work safely and efficiently it will be necessary to install temporary three way traffic lights at the junction of Thinford Road and Comforth Lane throughout the duration of the work.

John Richardson, Customer Operations Area Manager, Northern Gas Networks said:  “We have been working closely with Durham County Council to carefully plan these works and will be doing all we can to minimise any disruption caused.

“We will be doing everything we can to complete the works as quickly as possible and would like to thank members of the public for their patience and support.”

Customer Care Officers have been door knocking residents and businesses in the area to let them know about the work.

To find out more about the essential work you can contact Northern Gas Networks’ Customer Care team on 0800 040 7766, option 7. The line is in operation 24 hours a day, 7 days a week.

Northern Gas Networks supports The Nation’s Biggest Housewarming

This Friday (27 February), Northern Gas Networks (NGN), the north of England’s gas distributer, has joined forces with National Energy Action (NEA) to raise awareness of fuel poverty and raise funds to help those who are unable to keep warm in their homes as part of the Nation’s Biggest Housewarming.

The initiative is organised by national fuel poverty charity NEA to coincide with national Fuel Poverty Awareness Day, a nationally recognised day to promote the issue of fuel poverty and the importance of ensuring vulnerable people are warm in their home.

The event aims to raise much needed funds to enable NEA to deliver fuel poverty projects and to campaign to ensure that all households are able to live in homes which are warmer, healthier and affordable to heat.

To mark the day NGN has encouraged employees to come to work wearing their old scarves, hats and gloves and tweet selfies of themselves wrapped up with the hashtag #NationsBiggestHouseWarming. Colleagues across the network have also been donating their garments to NGNs ‘warm up’ boxes, with all clothing being donated to charity.

Members of public have also been invited to get involved and share photographs of themselves wrapped up in their winter warmers on Twitter.  For every selfie tweeted @NGNgas with ‘I’m supporting #NationsBiggestHouseWarming to raise awareness of fuel poverty’, NGN will make a donation to NEA.

Fuel poverty continues to be a large problem across the North of England, with almost a quarter of houses in the North of England thought to be spending more than 10% of their income on heating their homes.

Maria Wardrobe, NEA’s Director of External Affairs said: “Our charity knows only too well the dreadful plight faced by those who cannot afford to heat their home to the level they need to stay warm and healthy. The 4.5 million UK households who are fuel poor will be worrying about how they are going to pay their winter fuel bills and will be continuing to make the stark choices about heating or eating. All money raised will go to projects and initiatives that will help vulnerable people live in a warm home.”

Tom Bell, head of social strategy at Northern Gas Networks, said: “We are always trying to help people living in fuel poverty across our network. The Nation’s Biggest Housewarming has been another great way for us to raise awareness and money for those struggling to keep warm.

“We hope that as well as raising awareness about this important cause, our fun selfie idea will raise vital funds for the NEA.  A huge thank you to everyone involved.”

For more information on the Nation’s Biggest Housewarming or to donate to NEA please visit www.nea.org.uk/housewarming.

If you think you are eligible for a free or discounted gas connection, visit www.northerngasnetworks.co.uk/yourconnections .

Our engineers are carrying our emergency gas repair work at Seamer Road in Scarborough, at its junction with Falsgrave Road.

The repairs, which require temporary traffic lights, are expected to take until at least the end of the week (w/c February 23).

A spokesperson from Northern Gas Networks said: “Our apologies to motorists for any travel delays. Our engineers are working as quickly as possible to complete these essential repairs.

“We appreciate that this is an extremely busy junction. We are controlling the lights throughout the day to keep the traffic flowing as efficiently as possible.

“We’d like to thank motorists for their patience, and can assure them that everything possible is being done to complete the work quickly, and remove the lights.”