Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

As the North of England’s gas distributor, it’s our job to accurately forecast the demand for gas on our network and make sure that we continue to provide you with the capacity that you need.

As UK businesses continue to adapt and diversify as they look for new ways to minimise their impact on the environment, we are experiencing lots of changes on our network.

As one of our largest customers, it’s really important that we hold the most up-to-date information about you. By taking part in the short survey below you will help us ensure we can continue to provide the service you need and forecast your usage accurately.

More information

We will also follow up this survey with a phone call over the next couple of weeks to discuss your thoughts.

For more information, please contact Emma Buckton, Supply Strategy Support Manager, on 07882 127614.

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  • For information on how we use your details please read our Personal Data Privacy Notice