Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766


The detailed feedback means we are able to better recognise some of the challenges customers in vulnerable circumstances experience helping us to better respond to them on an individual basis. As a result of the research we have completely reviewed and improved our customer communications including letters, flyers and our website to make them simpler, clearer and easier to understand.


Through in-depth interviews with customers who are elderly, experiencing financial hardship mental or physical health issue we gained real insight into how our services may impact these customers and how we could improve them.