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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

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0113 322 7950

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Back to incidents

Loss of gas supply in Harrogate

Incident drop in

Harrogate Convention Centre
King's Road, Harrogate
HG1 5LA

Opening hours - 8:00am - 9:00pm

Gas supplies have now been safely restored to customers in Harrogate after a governor shut down unexpectedly. Engineers worked around the clock to restore supplies to all affected properties and the final customers were reconnected at around 4pm on Sunday 17th July.

If you live in one of the affected postcodes below in Harrogate please turn off your gas immediately.
Affected postcodes: HG1 1AA, HG1 1BB

Work schedule

Making the situation safe
1/5
Turning off gas supplies at the meter
2/5
Repairing the governor and repressurising the gas network
3/5
Introducing gas back into the network
4/5
Reconnecting properties
5/5
Engineers have isolated the gas supply and made the situation safe.
Engineers have visited every affected property and safely turned the gas off at the meter.
Once the governor has been repaired the gas network can be repressurised.
Once the repair has been safely completed engineers will reintroduce gas back into the network.
Once gas is back in the network engineers will go door to door to turn customers safely back on gas at the meter, prioritising vulnerable customers.

Latest updates

17/07/2022 4:00 pm
Update: Loss of supply – Harrogate

Work to restore gas supplies to around 1,000 customers in Harrogate is now complete.

Residents and businesses in the King’s Road area lost their supply at around 3pm on Friday 15 August after a fault was identified with a governor supplying gas to the area.

Engineers worked around the clock to repair the governor safely restore supplies.

NGN Site Manager John Smith said: “Our engineers worked hard to ensure that supplies were restored as quickly as possible. We’re pleased to advise that all those customers affected have now been reconnected to the gas. We thank customers for their continued patience while this work was underway.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.

  • Map of area affected
  • Help for Affected Residents

    • Heaters & Hot Plates

      You can collect heaters and hotplates from our customer support centre to use while you are without gas. Please use these sparingly to avoid overloading the electricity grid and causing a power cut.

    • Food Vouchers

      Free food vouchers will be available to collect from our customer support centre from 11am today (Saturday 13 August) for customers who are without gas. They can be redeemed at local restaurants including The Fisherman's Wife and Urban Pizza.

    • Food Delivery

      If you or a neighbour are unable to collect free food vouchers from our customer support centre speak to a member of the team on site or give our Customer Care team a call on 0800 040 7766, option 3 and they will arrange for hot food to be delivered to your door.

    • Alternative Accommodation

      We are providing alternative accommodation for those who can't stay at home while they are without gas.
      Please contact our Customer Care team on 0800 040 7766, option 3, to make them aware, or speak to a member of the team on site.

    • Showering Facilities

      Shower facilities are available at Ryhill Leisure Centre on Recreation Lane where customers can get a free hot shower. Please show proof of address on arrival so that the staff can identify you. The leisure centre is open from 8am - 10pm daily.

  • Videos
    • Water in gas pipes

      This short video explains how we safely remove water from our gas pipes on the rare occasions that it finds its way inside.
  • Frequently asked questions
    What's going on?
    What’s going on?

    Around 200 properties in Station Road in the Ryhill area of Wakefield are currently without a gas supply after water entered the gas network from a burst water main on Friday evening (12 August 2022).

    Engineers from Northern Gas Networks immediately arrived on site and made the situation safe and have been working around the clock to restore supplies to normal.

    Where can I find out the latest?

    We’re providing regular updates here on our website as well as Twitter  @NGNgas and Facebook Facebook.com/northerngasnetworks.

    How long will it take before the situation is resolved?

    Engineers have now pumped 330,000 litres of water from the pipe network and will soon start work to repair the pipe and   safely restore supplies.

    Gas safety
    What do I do if I smell gas?

    If you smell gas or suspect carbon monoxide poisoning you must call the National Gas Emergency Service immediately on 0800 111 999

    Getting in touch
    How can I speak to someone?

    Customers can visit NGN’s customer support centre located in the hall behind St John’s Methodist Church or call Northern Gas Networks’ Customer Care team on 0800 040 7766 followed by option 3.  Alternatively email customercare@northerngas.co.uk.

    Working together
    What organisations are you working with to provide support?

    Northern Gas Networks is working closely with Wakefield Council to provide advice and assistance to customers affected.

    Additional support
    What support is available for customers who need additional help?

    A customer support centre is located at the hall behind St John’s Methodist Church on Station Road wwhere NGN is providing help and advice.

    NGN is continuing to provide customers with electric heaters and hot plates and free food vouchers to redeem at local takeaways and a food van on site while they were without gas.

    Is How do I use my electric heater and hotplate safely?

    The use of these appliances will increase demand on your local electricity network. The electricity network is designed to deliver the amount of power customers normally use over a course of a day, however any exceptionally high demand for power as a result of many additional heaters being used continuously, could have an impact.

    If the electricity network is significantly overloaded it could cause damage and result in a power cut for you and your neighbours which may take some time to repair.

    To help reduce the risk of this happening, particularly at a time when our customers are also temporarily without gas, please ensure you:

    • minimise the use of appliances and switch off or unplug any electrical equipment that you do not need and heat only essential rooms,
    • stagger the use of high-demand electrical appliances such as cookers, heaters, kettles, immersion heaters, electric showers, dishwashers, tumble driers and washing machines.

    If you do have a power cut, regardless of who you choose to buy your electricity from you, please contact your local electricity distribution company.  They are available 24-hours a day by calling 105, the free power cut line, or visiting www.powercut105.com

    Advice to customers on the use of electric heaters

    The electric heaters that we are providing to customers in Harrogate are fitted with a safety device and will switch off if the air intake or outer grilles are obstructed, for instance if they are placed too close to furnishings like curtains. If you unplug the heater for a few minutes and remove the obstruction they will re-set and work as normal. Please read the instructions in the box before use.

    Compensation
    Am I entitled to compensation?

    Compensation will be paid to eligible customers at £60 per property for every 24 hours without gas in the network.  Payments will be calculated and made automatically through your gas supplier and will appear on your energy bill.

  • X
    Please turn off your gas
    Why you need to do this

    We have an ongoing incident which means that you need to turn off your gas immediately, using the instructions below. If you are unsure about anything or require additional help, please call us on 0800 040 7766 and we will arrange for an engineer to come straight out.

    Warning

    Smell gas?

    If you smell gas, call the National Gas Emergency Service on 0800 111 999 straight away.

    Step 1

    Turn off your gas appliances

    Before you start, you must turn off your gas appliances. This might include your central heating boiler, fireplace, hob, or oven.

    Step 2

    Locate your gas meter

    Your gas meter is usually contained in a large square box. It will feature a digital display, rotating dials or clock-style dials. You should be able to find your meter outside of your property or in your garage. It could also be inside your home, perhaps under the stairs or in a kitchen cupboard. If you live in a block of flats our engineers will turn off your supply for you.

    Step 3

    Open your meter box

    If your meter is in a box, you might need a key to open it. The key is usually quite small and looks a little like a radiator key, but with a triangular-shaped hole. If you can't find your meter key, don’t worry, give our Customer Care team a call on 0800 040 7766, option 3 and they will be able to help.

    Step 4

    Turn off your gas supply

    The next step is to turn off your gas supply. Look for a spanner-style handle, as shown in the diagram below. This is the emergency control valve. You need to give this a quarter turn so that it's at a right angle with the gas pipe.

    There may be yellow tape on the pipe to guide you, but don’t worry if there isn’t. The lever can sometimes be a little stiff and difficult to turn.

    If you are unsure about how to do this watch the short video which explains the steps you need to take.

    Step 5

    Let us know if you have turned off your gas supply

    Display one of the labels from your letter in your window or door to let us know:
    a) that you have turned off your gas successfully (use the purple label); or
    b) that you don’t have a gas meter (use the blue label); or
    c) that you’ve been unable to turn off your gas, or you’re worried that you have done this incorrectly
    (use the green label and call our Customer Care team on 0800 040 7766 so that we can arrange for
    one of our engineers to visit your property to take a look for you. For your safety, please ask to see the engineer’s identity card before allowing them into your home.)

    Step 6

    Keep your meter turned off until we've solved the problem

    To stay safe, please keep your meter turned off until we’ve solved the problem. To avoid overloading the electricity network, please keep your electricity use to a minimum at this time.

    Rest assured that we will work as quickly as possible – and we will be in touch just as soon as your gas is available again.