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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

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Loss of gas supply in Roundhay, Leeds

Incident drop in

Oakwood Cricket Club
Roundhay, Leeds

Opening hours - 7:00am - 10:00pm

Gas supplies have now been safely restored to customers in the Roundhay area of Leeds who were without gas after a third party damaged a gas main.

If you live in one of the affected postcodes below in the Roundhay area of Leeds please turn on your gas immediately.
Affected postcodes: LS8 2LA, LS8 2DT

Work schedule

Making the situation safe
Turning off gas off at the meter
Repairing the pipe
Introducing gas back into the network
Turning your gas back on at the meter
Engineers have isolated the gas supply and made the situation safe.
We need you to urgently turn your gas supply off at the meter.
Once the gas supply to all affected properties has been safely turned off at the meter work can begin to repair the pipe.
Once the repair has been safely completed we will restore gas supplies to the network.
Once gas is back in the network our engineers will visit your property to turn your gas safely back on.

Latest updates

09/06/2022 8:00 pm
Update: Loss of supply – Roundhay, Leeds

Gas supplies have now been restored to 2,000 properties in the Roundhay area of Leeds after a third party damaged a gas main yesterday.

In order to restore gas supplies as quickly as possible NGN asked customers to turn off their gas at the meter. Engineers have worked around the clock to repair the pipe and restored gas into the network earlier this evening before going door to door to turn the gas supply to all affected customers back on at the meter.

Everyone who was at home when our engineers called has now had their gas supply safely turned back.

If you weren’t at home when we called, our engineer will have left a card asking you to call our Customer Care team on 0800 040 7766, option 3 so that we can arrange for an engineer to come straight out.

We would like to thank everyone for their patience while they were without gas.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.

  • Map of area affected
  • Help for Affected Residents

    • Heaters & Hot Plates

      You can collect heaters and hotplates from our customer support centre to use while you are without gas. Please use these sparingly to avoid overloading the electricity grid and causing a power cut.

    • Food Vouchers

      Free food vouchers will be available to collect from our customer support centre for customers who are without gas. They can be redeemed at local restaurants The Italian Job, Meg's Fish & Chips and The Olive Grove. Hot food is also available from a food van on site.

    • Food Delivery

      If you or a neighbour are unable to collect free food vouchers from our customer support centre speak to a member of the team on site or give our Customer Care team a call on 0800 040 7766, option 3 and they will arrange for hot food to be delivered to your door.

    • Alternative Accommodation

      We are providing alternative accommodation for those who can't stay at home while they are without gas.
      Please contact our Customer Care team on 0800 040 7766, option 3, to make them aware, or speak to a member of the team on site.

    • Showering Facilities

      Shower facilities are available at Oakwood Cricket Club Centre on Park Lane where customers can get a free hot shower. Please show proof of address on arrival so that the staff can identify you. The leisure centre is open from 7am - 10pm daily.

  • Frequently asked questions
    What's going on?
    What’s going on?

    Around 2,000 properties in the Roundhay area of Leeds are currently without a gas supply after a third party damaged a gas main on Thursday (9 June).

    Engineers from Northern Gas Networks immediately arrived on site and made the situation safe and have been working around the clock to restore supplies to normal.

    Where can I find out the latest information?

    We’re providing regular updates here on our website as well as Twitter  @NGNgas and Facebook Facebook.com/northerngasnetworks.

    How long will it take before the situation is resolved?

    In order to restore gas supplies as quickly and safely as possible we need all affected customers to turn off their gas at the meter.

    We’re supporting those customers who need additional help with this process.  So far 700 customers have safely turned off their gas supplies and our engineers are now supporting the remaining customers to turn off their gas at the meter.  Once this is complete we will begin work to repair the pipe.  Once the repair is complete we will be back in touch with customers to ask them to turn their gas back on at the meter.  It’s really important that no one turns their gas back on until we give the instruction to go ahead.

    Gas safety
    What do I do if I smell gas?

    If you smell gas or suspect carbon monoxide poisoning you must call the National Gas Emergency Service immediately on 0800 111 999

    Getting in touch
    How can I speak to someone?

    Customers can visit NGN’s customer support centre located in at Oakwood Cricket Club on Park Lane or call Northern Gas Networks’ Customer Care team on 0800 040 7766 followed by option 3.  Alternatively email customercare@northerngas.co.uk.

    Working together
    What organisations are you working with to provide support?

    Northern Gas Networks is working closely with Leeds Council to provide advice and assistance to customers affected.

    Additional support
    What support is available for customers who need additional help?

    A customer support centre is located at Oakwood Cricket  Club on Park Lane where NGN is providing help and advice.

    NGN is continuing to provide customers with electric heaters and hot plates and free food vouchers to redeem at local takeaways and a food van on site while they were without gas.

    How do I use my electric heater and hotplate safely?

    The use of these appliances will increase demand on your local electricity network. The electricity network is designed to deliver the amount of power customers normally use over a course of a day, however any exceptionally high demand for power as a result of many additional heaters being used continuously, could have an impact.

    If the electricity network is significantly overloaded it could cause damage and result in a power cut for you and your neighbours which may take some time to repair.

    To help reduce the risk of this happening, particularly at a time when our customers are also temporarily without gas, please ensure you:

    • minimise the use of appliances and switch off or unplug any electrical equipment that you do not need and heat only essential rooms,
    • stagger the use of high-demand electrical appliances such as cookers, heaters, kettles, immersion heaters, electric showers, dishwashers, tumble driers and washing machines.

    If you do have a power cut, regardless of who you choose to buy your electricity from you, please contact your local electricity distribution company.  They are available 24-hours a day by calling 105, the free power cut line, or visiting www.powercut105.com

    Advice to customers on the use of electric heaters

    The electric heaters that we are providing to customers in Harrogate are fitted with a safety device and will switch off if the air intake or outer grilles are obstructed, for instance if they are placed too close to furnishings like curtains. If you unplug the heater for a few minutes and remove the obstruction they will re-set and work as normal. Please read the instructions in the box before use.

    Am I entitled to compensation?

    Compensation will be paid to eligible customers at £60 per property for every 24 hours without gas in the network.  Payments will be calculated and made automatically through your gas supplier and will appear on your energy bill.

  • X
    Please turn your gas back on.
    Why you need to do this

    The issue has been resolved, please turn your gas back on using the instructions below

    If you are unsure about anything or require additional help, please call us on 0800 040 7766 and we will arrange for an engineer to come straight out.

    Step 1

    Check all gas appliances are turned off

    Make sure all the gas appliances in the property including boiler, cooker and gas fires are turned off before you try to turn the gas supply back on.

    Step 2

    Ventilate your property

    Open some doors and windows in your property for ventilation.

    Step 3

    Turn on your gas supply

    Give the emergency control valve (a spanner-style handle close to the gas meter, pictured below) a quarter turn in either direction, setting it in line with the gas pipe. Some pipes have yellow tape to help guide you. There may be a slight hissing noise as the meter re-pressurises.


    If you smell gas

    If you smell gas, turn the emergency control valve off again and call the National Gas Emergency Service on 0800 111 999 immediately. Do not try to turn any appliances back on.