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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Investments

There are 37,000km of gas mains in the North of England, and they all need looking after.

  • Overview
  • Projects

We’re always out and about replacing old metal gas pipes with new, more durable plastic ones. The new plastic pipes will not only ensure the continued safe and reliable supply of gas today and reduce our day to day carbon impact, but they will be able to transport alternative greener fuels in future.

If we’re not replacing pipes, you may see us carrying out emergency repairs to fix leaks and prevent interruptions to your gas supply. No one likes roadworks, and we work with local authorities, businesses and residents to plan and deliver our work with minimum disruption.

Before we start 1
Keeping you safe 2
During the work 3
Finishing the job 4
1
Before we start
Information letter
Site Visit
Site preparation
2
Keeping you safe
Turning off your gas
On Your Doorstep
Replacing your service pipe
Additional Support
3
During the work
Digging in your street
Upgrading the pipes below your feet
Reconnecting you to the mains
Gas safety check
4
Finishing the job
Check gas pressure
Tidy up
How did we do?

Information letter

You'll receive a letter to explain where we're working and how the work will affect you.

Site Visit

We may visit the site before we start work and talk to you about what's involved.

Site preparation

Before work starts we'll drop off equipment on site including cones and barriers.

Turning off your gas

If we have to access your property and turn off your gas supply at the meter we'll let you know at least 48hrs in advance.

On Your Doorstep

Our engineers carry ID cards so that you can identify them easily when they knock on the door.

Replacing your service pipe

We may need to replace the small pipe that connects your home to the gas main. This may involve us digging in your garden or driveway, and we may need to access to your property.

Additional Support

Our teams are on hand to provide additional support. This includes alternative cooking and heating facilities for those who need it including electrical heaters and hotplates while you are without gas.

Digging in your street

We will need to dig in the road or footpath so that we can remove the old metal pipes.

Upgrading the pipes below your feet

We will replace the old metal pipes with plastic versions that will last for decades to come and will be able to transport alternative greener fuels such as hydrogen in the future.

Reconnecting you to the mains

Once all of the gas pipes in your street have been replaced we'll have to turn off your gas for a second time to connect the new plastic pipes to the mains. We'll make sure that you know in advance that we're turning it off.

Gas safety check

Once work is complete one of our engineers will need to access your home to check your appliances before safely turning your gas back on.

Check gas pressure

One of our engineers will need to access your home and turn your gas supply back on and check that it's flowing at the correct pressure.

Tidy up

Once our work is complete we'll do our best to put things back to normal by filling in holes, relaying paving, turf and tarmac and give you a 2 year reinstatement guarentee for your peace of mind. We'll also clear away any mud or mess.

How did we do?

Once we've finished you'll receive a survey to find out how the work went. All feedback helps us to improve your experience, so do let us know how we did.

  • What to expect when we're upgrading the gas network on your street

We’re always out and about replacing old metal gas pipes with new, more durable plastic ones. The new plastic pipes will not only ensure the continued safe and reliable supply of gas today and reduce our day to day carbon impact, but they will be able to transport alternative greener fuels in future.

If we’re not replacing pipes, you may see us carrying out emergency repairs to fix leaks and prevent interruptions to your gas supply. No one likes roadworks, and we work with local authorities, businesses and residents to plan and deliver our work with minimum disruption.

  • Major Works
  • Standard Updates
  • Past projects

What's happening in your area:

We’re carrying out significant investment in your area. You can find out more by clicking on the link for the relevant project.

What's happening in your area:

We’re carrying out significant investment in your area. You can find out more by clicking on the link for the relevant project.

What's happening in your area:

We’re replacing underground pipes with modern versions that will ensure the continued safe and reliable supply of gas for decades to come. These new pipes will also be able to transport alternative greener fuels, such as hydrogen, in the future. Here you can find out more about our past work.