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Loss of supply, Knaresborough

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Details about the project

The North of England’s gas distributer, Northern Gas Networks (NGN), is investing £717k  to upgrade the gas distribution network in Withernsea.

This is to ensure the continued, safe and reliable supply of gas to customers in the area for many years to come.

The essential project to replace 7km of ageing metallic gas pipe network with new plastic pipes started on Waxholme Road on Monday 3 June 2019, and is on track to be completed by May 2020.

Care has been given to avoid busy tourist areas during the summer months, and the scheme has been closely planned in conjunction with East Riding County Council.

Site Manager for Northern Gas Networks Gerry Hart said: “We would like to thank all our customers for their patience whilst we complete these essential works.  We know that no one likes roadworks and we are very sorry for the inconvenience caused while we carry out this planned upgrade to the gas pipes”.

“Many residents will remember the incident back in 2017, when the town lost gas supply for three days. By investing nearly three quarters of a million pounds in an improved local network, we will be creating a more modern, efficient and robust network, which will serve Withernsea for decades to come.”

 

Keep posted to this webpage for further updates.

Update

Friday, 23rd August, 2019

Our project in Withernsea, to replace 7,000 metres of old metallic main with new plastic pipe, began in June and is progressing well, with work beginning on Waxholme Road.

We’ll keep you updated as works progress, on any changes to the traffic management plans.

If you have any questions about the works, you can contact our dedicated Customer Care officer Heather Brown on 07815 700061 or email hbrown@northerngas.co.uk

Frequently asked questions

Why do the works have to be done?

Northern Gas Networks is carrying out part of a nationwide infrastructure investment project to replace old metal gas mains with new plastic pipes.

Some of these mains have been in the ground for decades and occasionally require repair. The new, more durable plastic pipes will ensure the gas network is future-proofed for another 100 years.

How are the works planned?

The works are carried out in conjunction with other utility providers and the council’s own engineers.

What if my business suffers because of the works?

It is essential that we maintain the gas network and our engineers work hard to reduce disruption to homes and businesses where we are working. However, there will inevitably be some disruption.

You may qualify for compensation if you are a small business relying on customers being able to visit your premises for your business to carry out normal trade. You must meet certain criteria to make a claim, as set out by the Gas (Streetworks) (Compensation of small businesses) Regulations 1996. You can contact us below or visit our getting in touch page for more information on how to apply.

I’m a home-owner, will my gas supply be affected?

Part of our work on this project will involve laying a new low pressure gas main, to feed a small number of properties.

To carry this out, we will need to temporarily turn off the gas supply for a short time while we connect the services to the new main.

Our team will be doorknocking customers at the affected properties nearer the time, and will ensure we keep any inconvenience to a minimum.

What if I have concerns with the work that is carried out?

You can speak to a member of our on-site team, who will be more than happy to help. If you are not satisfied with their response, please ask for the name and telephone number of the site manager.

How can I give Northern Gas Networks feedback?

We strive to minimise any inconvenience for our customers during our works. If you think we’ve done a good job, we’d love to hear from you. If, however, you feel we have fallen short, and have an issue that you’ve not been able to resolve with our team on-site, please get in touch below or call us on 0800 040 7766 (option 3).

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