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NGN colleagues spread the word for entire workforce to become Dementia Friends

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Northern Gas Networks (NGN), the gas distributer for the north of England, is giving all 1,500 colleagues the chance to become Dementia Friends this Dementia Awareness Week (14 to 20 May), supporting the Alzheimer’s Society initiative to transform the way the nation thinks, acts and talks about dementia.

NGN distributes gas to 2.7 million homes and businesses across the North East, Northern Cumbria and much of Yorkshire, to towns and cities including Newcastle, Sunderland, Carlisle, Hull, Leeds, Bradford and Huddersfield.

NGN’s Customer Care team and operational colleagues are all trained to recognise and understand vulnerability, taking into account customers’ individual circumstances and needs, and responding accordingly in order to minimise the impact of essential works across the network.

As part of NGN’s work to support its vulnerable customers, the gas distributer is now sharing the Dementia Friends Five Key Messages with all colleagues, both corporate and operational, through a series of informal awareness talks at depots and offices across the network.

These sessions, which will take place at Doxford Park in Sunderland, Carlisle, Leeds, Hull, Huddersfield, York and Bradford, will be delivered by colleagues who are already Dementia Friends Champions, and will run every day throughout Dementia Awareness Week.

Colleagues taking part in the drop-in sessions will then have the opportunity to sign up to become a Dementia Friend, turning understanding into action by sharing awareness of the disease and discovering small ways to help.

The five key Dementia Friends messages are…

  • Dementia is not a natural part of ageing
  • Dementia is caused by diseases of the brain
  • Dementia is not just about losing your memory –  it can affect thinking, communicating and doing everyday tasks
  • It’s possible to live well with dementia
  • There’s more to the person than the dementia

Tom Bell, NGN’s Head of Social Strategy said: “Dementia is a disease which is likely to impact us all in some way: many of us have personal experience of seeing relatives or close friends suffering with it, or are directly supporting a family member who has dementia.

“We don’t underestimate the complexity of vulnerability at NGN and we know there is always so much more that can be done. That’s why we continually look to better understand the diverse challenges faced by the communities that we serve and adapt our approach to provide the most effective support possible.

“Through our Dementia Friends sessions, NGN colleagues will learn more about what it’s like to live with dementia, and turn understanding into action – learning more about dementia and the small ways you can help. From telling friends about Dementia Friends to visiting someone you know living with dementia, every action counts.”

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£180,000 upgrade to gas network at Grange Crescent, Tadcaster

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The North of England’s gas distributer, Northern Gas Networks (NGN), is investing around £180,000 to upgrade ageing gas mains at Grange Crescent, Tadcaster.

The major project is part of NGN’s ongoing investment in the area’s gas infrastructure and will involve replacing over 2.5km of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers in Tadcaster for years to come.

The 11-week project, which is due to start on Monday 15 May 2017, has been carefully planned in conjunction with North Yorkshire County Council.

Due to the location of the gas main and in order to carry out the works safely and efficiently, it will be necessary to introduce temporary traffic management for a time during the course of the project.

Works will start on York Road on Monday 15 May where two and three-way temporary traffic lights will be placed for around three weeks.  During this time works will progress down York Road and there will also be limited parking.

Depending on the progress of works, it’s expected that from Monday 17 July, five-way temporary lights will replace the existing four-way lights on York Road.

Parking within the works will be restricted during the course of the project but NGN’s Customer Care team will inform residents of this in advance.

Shops and businesses in the area will remain open as usual.

NGN’s Customer Care Officers will be door-knocking local homes and businesses to make customers aware of the project, while on-site signage will advise motorists of the work taking place.

Robert Hope, Construction Services Area Manager for Northern Gas Networks said: “We have worked closely with North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We will endeavour to complete the project as quickly and safely as possible and will keep customers updated as the work progresses.

“We would like to take this opportunity to apologise for any inconvenience caused during these works and thank everyone for their patience and support while we carry out this essential upgrade.”

The Grange Crescent project will be registered as a Considerate Constructors Scheme site, following key principles to ensure minimal impact on the environment, customers and the community and observing the highest standards of safety.

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.

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Update – Essential gas mains repair work at Manchester Road, Huddersfield

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Engineers from Northern Gas Networks, the gas distributer for the North of England, are continuing essential gas mains repair works at Manchester Road in Huddersfield.

NGN has been monitoring a controlled gas escape on the existing main in Manchester Road however the main now requires emergency repair, and a team of engineers began the work on Friday 5 May.

In order for this to be carried out safely and efficiently, four-way temporary traffic lights have been placed on Manchester Road at the junction of St Thomas’ Road, manually operated between 7am and 7pm in order to ensure a steady flow of traffic. NGN teams are working around the clock to complete the work as quickly as possible.

As engineers continue work to reach the escape, it will be necessary to introduce a no-left turn into St Thomas’ Road from the outbound carriageway of Manchester Road. This will be in place from 9.30am on Thursday 11 May 2017 until the repair is complete. Traffic heading into town will still be able to turn right into St Thomas’ Road while clearly displayed signs will be in place to inform motorists of the traffic management in place.

It’s expected that the traffic management will result in extended journey times, so motorists are advised to leave extra time for travel.

Richard Streeting, Site Manager for Northern Gas Networks said: “The safety of the public and our engineers is our number one priority and in order for us to carry out this essential repair as quickly and safely as we can, we need to introduce a no left-turn into St Thomas’ Road from Manchester Road.

“We’re working closely with Kirklees Council Highways in order to minimise disruption and will do all we can to carry out the work as quickly as possible, with our teams working in shifts around the clock until the repair is complete.

“We’re speaking to local businesses to keep them updated on progress and would like to thank the public for their continued patience during this time and apologise for any inconvenience customers may experience.”

For further information about the work, customers can contact the NGN Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

Anyone that smells gas or suspect carbon monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours a day, seven days a week.

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Essential upgrade to Silloth’s gas distribution network

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The north of England’s gas distributer, Northern Gas Networks (NGN), is investing £389,000 to upgrade the ageing  gas distribution network in and around Criffel Street, Silloth.

The major project is part of NGN’s ongoing development of infrastructure in the area and involves replacing 7000m of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The 17-week project began on Monday 24 April and has been planned in conjunction with Cumbria County Council to ensure all works are completed with as little disruption as possible.

In order to facilitate the works, temporary traffic management will be placed on Skinburness Road and Wigton Road with the remainder of the works being carried out with signing and guarding only.

Ricky McMillan, Site Manager Northern Gas Networks, said: “We would like to apologise in advance for any inconvenience caused during these works, and thank our customers for their patience and support while we work to complete the work as quickly as possible.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.

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Essential gas mains repair work – Manchester Road, Huddersfield

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Engineers from Northern Gas Networks, the gas distributer for the North of England, will be carrying out essential gas mains repair works on Manchester Road in Huddersfield.

NGN has been closely monitoring a controlled gas escape on the existing main in Manchester Road however the main now requires emergency repair and a team of engineers will begin the work at 7.30pm on Friday, 5 May 2017. Gas supply to local properties will be unaffected.

In order for NGN to complete the repair safely and efficiently, four-way temporary traffic lights will be placed on Manchester Road at the junction of St Thomas’ Road.

To ensure the steady flow of traffic and minimise inconvenience to road users, the temporary lights will be manually operated between 7am and 7pm, however NGN teams will be working around the clock to complete the work as soon as possible.

It’s expected that the traffic management in place will result in extended journey times, so motorists are advised to leave extra time for travel.

Richard Streeting, Site Manager for Northern Gas Networks said: “The safety of the public and our engineers is our number one priority and in order for us to carry out this essential repair as quickly and safely as we can, it’s necessary to introduce these four-way lights.

“We will do all we can to carry out the work as quickly as possible and our teams will be working in shifts around the clock until the repair is complete.

“We’d like to thank the public for their continued patience during this time and apologise for any inconvenience customers may experience.”

For further information about the work, customers can contact the NGN Customer Care team on 0800 040 7766 or email customercare@northerngas.co.uk

Anyone that smells gas or suspect carbon monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours a day, seven days a week.

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£30,000 upgrade to gas network at Ruswarp Lane, Whitby

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The North of England’s gas distributer, Northern Gas Networks (NGN), is investing around £30,000 to upgrade ageing metal gas mains at Ruswarp Lane, Whitby.

The essential project is part of NGN’s ongoing investment in the area’s gas infrastructure and will involve replacing over 160m of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers in Whitby for years to come.

The two-week project, which is due to start on Tuesday 2 May 2017, has been carefully planned in conjunction with North Yorkshire County Council.

This essential work has been prioritised to take place now due to pressure problems in the area and the condition of the existing pipes.

Due to the location of the gas main and in order to carry out the works safely and efficiently, it will be necessary to carry out the works in two phases.

Phase one of the project will see temporary three-way traffic signals in place and a road closure introduced at the junction of Mayfield Road and St Andrew’s Road.

Starting on Thursday 11 May, phase two of the works will be carried out near the roundabout at the top of Mayfield Road where temporary two way traffic signals will be in place for the remainder of the project.

During this time there will be a signed diversion route in place for motorists to follow coming from Guisborough Road.

NGN will be manning the traffic management in place at all times to minimise congestion and delays.  However, it’s expected these works will cause extended journey times, so motorists are advised to leave extra time for travel during this time. NGN will endeavour to complete these works as soon as possible, and will provide updates on progress throughout the project.

Engineers will be working seven days a week to complete the scheme as quickly as possible and Customer Care Officers will be door-knocking local homes and businesses to make customers aware of the project, while on-site signage will advise motorists of the work taking place.

Robert Hope, Construction Services Area Manager for Northern Gas Networks said: “We have worked closely with North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We will endeavour to complete the project as quickly and safely as possible and will keep customers updated as the work progresses.

“We would like to take this opportunity to apologise for any inconvenience caused during these works and thank everyone for their patience and support while we carry out this essential upgrade.”

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 3 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.

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Northern Gas Networks Hydrogen project takes step forward as £25 million fund announced for hydrogen in homes

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  • NGN opens dedicated H21 Project Office in Leeds, supported by Leeds City Council to focus on gas network conversion to zero-carbon hydrogen
  • The office opens in the week Government announces £25M funding for innovative approaches to using hydrogen gas for heating

 [26 April 2017] Leeds: The North of England’s gas distributer, Northern Gas Networks (NGN), with support of Leeds City Council, has officially launched its H21 Project Office in Leeds which will help establish the city and wider region as the UK’s hydrogen centre of excellence.

The office will deliver innovation projects with a strategic focus of providing compelling evidence to support UK gas grid conversion from natural gas (methane) to zero-carbon Hydrogen.  If such a conversion were to take place it would be the single biggest contributor to supporting the UK Government’s ambitious 2050 climate change targets.

The office opening comes in the week following the Government’s announcement that it will be committing £25M of funding for an innovative programme considering using hydrogen gas for heating in homes across the UK.

Mark Horsley, CEO of Northern Gas Networks, said: “We are delighted with the Government’s announcement of a £25m programme which will provide significant amounts of the critical evidence required to allow a policy decision to convert the gas network to 100% Hydrogen. By opening our dedicated project office, we are taking a further step towards our hydrogen future and sending a signal to the Government and the rest of the industry that we are ready to work with them to deliver it.

The dedicated office will bring together international leading talent from across the energy sector, academia, government and business to further examine and, build the foundations to deliver, the gas network conversion strategy set out by NGN in its ground breaking H21 Leeds City Gate project (get the report or watch the film by visiting NGN website).

The H21 Citygate project looked into the feasibility of substituting natural gas with hydrogen in the gas distribution network. The project has shown that the gas network has the correct capacity for conversion, it can be converted incrementally with minimal disruption to customers and it would have a minimal impact on customer’s bills.

Initially the office will be leading on the following projects:

  • H21 Network Innovation Competition bid – A circa £15m UK gas industry collaborative bid to provide the compelling safety evidence for gas grid conversion to hydrogen.
  • H21 Strategic Modelling – Major Urban Centres, expanding the methodology adopted in the H21 Leeds City Gate projects to other major urban centres across the UK.
  • H21 – Alternative hydrogen production and network storage technologies, considering alternative production and network storage solutions for a hydrogen conversion.
  • H21 – Domestic and Commercial Metering, considering the impact on network meters for a hydrogen conversion.

Mark continued: “Meeting the UK’s 2050 climate change obligations is a big challenge. Big challenges need big ideas and de-carbonising the UK gas networks through conversion to 100% hydrogen would represent the most significant single contribution to UK decarbonisation.”

For more information about Northern Gas Networks H21 project and to watch the film visit www.northerngasnetworks.co.uk/futures

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£240,000 upgrade to gas network at Ripley Road, Knaresborough

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The major project is part of NGN’s ongoing investment in the area’s gas infrastructure and will involve replacing over 3.9km of existing metal gas mains with more durable plastic pipes to ensure the continued, safe and reliable supply of gas to customers in Knaresborough for years to come.

The 17-week project, which is due to start on Tuesday 2 May 2017, has been carefully planned in conjunction with North Yorkshire County Council.

Due to the location of the gas main and in order to carry out the works safely and efficiently, it will be necessary to introduce some temporary traffic management during the course of the project.

From Tuesday 2 May two-way traffic lights will be in place at the junction of Appleby Avenue for two weeks.

Starting on Monday 5 June, three-way temporary lights will be in place at the junction of New Road for one week.

On Monday 12 June, two-way temporary lights will be in place at the junction of Lands Lane for around four weeks.

Engineers will be working Monday to Saturday between 8am and 5pm, increasing to seven-day working when the temporary traffic signals are in place in order to complete the works as quickly as possible.

It’s expected these works will cause extended journey times, so motorists are advised to leave extra time for travel whilst the temporary signals are in place. NGN will endeavour to complete these works as soon as possible, and will provide updates on progress throughout the project.

Shops and businesses in the area will remain open as usual.

NGN’s Customer Care Officers will be door-knocking local homes and businesses to make customers aware of the project, while on-site signage will advise motorists of the work taking place.

Robert Hope, Construction Services Area Manager for Northern Gas Networks said: “We have worked closely with North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We will endeavour to complete the project as quickly and safely as possible and will keep customers updated as the work progresses.

“We would like to take this opportunity to apologise for any inconvenience caused during these works and thank everyone for their patience and support while we carry out this essential upgrade.”

The Ripley Road project will be registered as a Considerate Constructors Scheme site, following key principles to ensure minimal impact on the environment, customers and the community and observing the highest standards of safety.

For further information about the project please contact NGN’s Customer Care team on 0800 040 7766, option 7 or email customercare@northerngas.co.uk.

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.

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£2.5m upgrade to Huddersfield gas distribution network

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The North of England’s gas distributer, Northern Gas Networks (NGN), is investing £2.5m to upgrade the ageing gas distribution network in and around Leeds Road and St Andrews Road, Huddersfield.

The major project is part of NGN’s ongoing development of infrastructure in Huddersfield and will involve replacing around 3km of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

The ageing pipes, some of which are nearly 100 years old, have required several emergency repairs in recent years. NGN has prioritised them for replacement this year to minimise any future inconvenience.

The work on Leeds Road, which will begin on Tuesday 2 May and is due for completion in June 2018, has been planned in conjunction with Kirklees Council to ensure the scheme is completed with as little disruption as possible.

A customer drop-in session will be taking place at Canalside Sports Complex, 509 Leeds Road, Huddersfield HD2 1YJ on Thursday 27 April between 11.30am and 5pm. Customers are welcome to call in and meet the NGN Customer Care team, who will be able to provide further information and answer any questions customers may have about this project.

The work will be carried out in phases in order to minimise disruption to customers.

Phase One will begin on Tuesday 2 May directly outside the Superbowl on Leeds Road and progress down to the junction of Bradley Mills Lane. This phase is anticipated to last approximately 18 weeks.

During this time the cycle lane on Leeds Road will be closed, while the footpath directly outside the Superbowl and along Leeds Road will also be closed, with alternative pedestrian walkways and crossings provided.

Phase Two will begin on St Andrews Road on 22 May and last around 20 weeks.  Works will start directly outside the Ford and Skoda garages and move towards Thistle Street.

As this phase progresses, it will be necessary to introduce traffic management measures, more details of which will provided nearer the time.

Details on the works involved during Phase Three will be provided later in the year.

Engineers will be working from Monday to Saturday between 8am and 4.30pm and NGN will continue to provide updates as the project progresses.

Paul Jagger, Construction Services Area Manager Northern Gas Networks said: “We have been working closely with Kirklees Council to carefully plan these works to coincide with their resurfacing scheme due to take place on Leeds Road next year and minimise any disruption to customers.

“We would like to apologise in advance for any inconvenience caused during these works, and thank our customers for their patience and support in getting them completed as quickly as possible.”

For further information about the project please contact NGN’s Customer Care team on   0800 040 7766 or email customercare@northerngas.co.uk

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service on 0800 111 999. This line is in operation 24 hours per day, 7 days per week.

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NGN colleagues clock up 400 hours of volunteering with the Wildlife Trusts

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Colleagues from the North of England’s gas distributer, Northern Gas Networks (NGN) have been getting their hands dirty in the name of conservation.

NGN distributes gas to 2.7 million homes and businesses across the North East, Northern Cumbria and much of Yorkshire, to cities and towns including Bradford, Leeds, Durham, Newcastle, Sunderland, Huddersfield, Hull, York and Carlisle.

NGN linked up with Yorkshire and Durham Wildlife Trusts in 2016 to offer colleagues six volunteer days throughout the year, where employees could take their two annual days of paid volunteering leave to get involved in the Trusts’ efforts at nature reserves around Yorkshire and Durham.

Volunteers have now clocked around 400 hours of volunteering with the Trusts since June 2016, working on projects such as fence building, clearing scrubland, removing ragwort from cow pasture and promoting the healthy growth of insect-friendly meadows.

And as a thank you for the YWT’s support, NGN’s Environment team presented six pairs of tree loppers to Yorkshire Wildlife Trust Project Lead Elspeth Robinson at Water Haigh Park reserve in Woodlesford, Leeds.

NGN: Environment Officer Hannah Jewison, Environment strategy manager Karen Fisher, and their volunteers from NGN, donate a set of tree loppers to Reserves Officer Elspeth Robinson and her volunteers from Yorkshire Wildlife Trust, near Leeds, West Yorks., March 13 2017. Hannah is standing far left, Karen is centre right with purple wellies, and Elspeth is centre left

Environment Officer Hannah Jewison (first left), Environment strategy manager Karen Fisher (centre right), and volunteers from NGN donate a set of tree loppers to Reserves Officer Elspeth Robinson (centre left) and the Yorkshire Wildlife Trust.

Hannah Jewison, Environment Officer for NGN said: “Working with the Wildlife Trusts has been a brilliant way for colleagues to get some fresh air and do something different while still getting paid all in the name of a great cause.

“It’s been amazing to see colleagues from all areas of the business come together and work as a team to achieve some brilliant results. We’ve built fences, cleared scrubland and removed large swathes of invasive species to help wildlife flourish on Yorkshire and Durham Wildlife Trust sites. Active days outdoors also have important benefits for the mental and physical wellbeing of our colleagues.

“The partnership has produced some great results for the Trusts and provided a fantastic experience for NGN colleagues.”

Elspeth Robinson of the YWT said: “We would like to thank NGN for presenting us with these loppers, having good tools makes such a difference to the work we do as it makes the job a lot easier and safer.

“Over this last year NGN volunteers have been working with us to help manage many of our sites in the Lower Aire Valley, they have been involved in all kinds of tasks from fencing, to removing invasive plants and scrub thinning. I can’t thank the teams enough for all the hard work they have put in and the results they have achieved.”

Anyone that smells gas or suspects Carbon Monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24 hours a day, 7 days a week.

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