Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 

 

Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

How to claim

If you’ve lost money as a result of our work, you may be eligible to claim compensation if:

  • the works lasted more than 28 days
  • your annual turnover is less than £1.8 million
  • the loss in your gross profit is at least £500 and more than 2.5% of your turnover
  • you notify us of a claim within three months of the work being completed and send us supporting evidence within six months

All loss of business claims will be dealt with in accordance with the Gas (Street Works) (Compensation of Small Businesses) Regulations 1996.

To support your claim we will require:

  • Certified trading accounts for the two years predating the claim
  • A breakdown of weekly sales figures excluding VAT for the two years before the roadworks and up to 10 days after the works were completed
  • VAT returns for these sales (if applicable)
  • A sketch of where your business is in relation to our works

Once we’ve reviewed your claim, our Customer Care Team will be in touch.
















  • For example; counter sales, pre-booked orders, appointments, passing trade, etc.

  • DD slash MM slash YYYY


  • DD slash MM slash YYYY

  • Please also send us a sketch including traffic lights, road closures, one-way systems, diversions, etc.
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      To support your claim we will require certified trading accounts for the two years predating the claim, a breakdown of weekly sales figures excluding VAT for the two years before the roadworks and up to 10 days after the works were completed, VAT returns for these sales (if applicable) and a sketch of where your business is in relation to our works.

    • For information on how we use your details please read our Personal Data Privacy Notice