Loss of gas supply in Roundhay, Leeds
Incident drop in
Roundhay, Leeds
LS8 2DT
Gas supplies have now been safely restored to customers in the Roundhay area of Leeds who were without gas after a third party damaged a gas main.
If you live in one of the affected postcodes below in the Roundhay area of Leeds please turn on your gas immediately.
Affected postcodes:
LS8 2LA,
LS8 2DT
Work schedule
Latest updates
Update: Loss of supply – Roundhay, Leeds
Gas supplies have now been restored to 2,000 properties in the Roundhay area of Leeds after a third party damaged a gas main yesterday.
In order to restore gas supplies as quickly as possible NGN asked customers to turn off their gas at the meter. Engineers have worked around the clock to repair the pipe and restored gas into the network earlier this evening before going door to door to turn the gas supply to all affected customers back on at the meter.
Everyone who was at home when our engineers called has now had their gas supply safely turned back.
If you weren’t at home when we called, our engineer will have left a card asking you to call our Customer Care team on 0800 040 7766, option 3 so that we can arrange for an engineer to come straight out.
We would like to thank everyone for their patience while they were without gas.
Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.
Update: Loss of supply – Roundhay, Leeds
Around 2,000 properties in the Roundhay area of Leeds are currently without gas after a third party damaged a gas main yesterday.
Northern Gas Networks engineers responded to reports of no gas supply and immediately made the situation safe by isolating the gas supply to the network.
NGN issued an urgent instruction to customers yesterday to turn off their gas at the meter. Over 1,000 customers have successfully turned off their gas supply, and NGN is asking for anyone who hasn’t been able to do that to call its Customer Care team on 0800 040 7766 and select option 3 so that they can send an engineer straight out to support.
Once everyone has been safely turned off gas at the meter work can begin to repair the pipe and restore the gas supply.
NGN Site Manager John Smith said: “We are working to ensure supplies are returned as quickly as possible. We’ve made really good progress in less than 24 hours and we’d like to thank customers for their support.”
NGN has opened a customer support centre at the Oackwood Cricket Club on Park Road where customers can get help and advice and collect alternative cooking and heating facilities while they are without gas.
Free food vouchers are also available to be redeemed from local restaurants The Italian Job, Meg’s Fish & Chips and The Olive Grove.
If you or a neighbour require additional support while you are without gas, please contact the NGN team on site or call us on 0800 040 7766 and select option 3 so that we can help.
Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.
We will be providing regular updates here on our website and on Twitter @NGNgas and Facebook Facebook.com/northerngasnetworks
Update: Loss of supply – Roundhay, Leeds
Around 2,000 properties in the Roundhay area of Leeds are currently without gas after a third party damaged a gas main today (Thursday 9 June).
In order to safely make repairs and restore gas supplies to affected properties, Northern Gas Networks (NGN) is asking customers that live in the LS8 2LA and LS8 2DT postcode areas to urgently turn off their gas at the meter.
Please follow the step by step instructions in your letter or click here for guidance and to watch our short video.
John Smith, Site Manager at Northern Gas Networks said: “We’re asking all affected customers to safely turn off their gas supply at the meter. Our engineers are on site supporting those who need additional help. If you are unable to turn off your gas supply, please call our Customer Care team on 0800 040 7766 and select option 3 and we will arrange for an engineer to come straight out.”
Customers are being asked to display a label in their window so that engineers can identify if they have turned off their gas supply or not. The labels can be found on the reverse of a letter that has been sent to customers that have been impacted.
If you or a neighbour need help turning off your gas please contact the NGN team on site or call us on 0800 0407766 and select option 3 so that we can help.
All NGN engineers wear ID badges so that they are easily identifiable, please ask to see their badge before they enter your home.
As we continue to live with coronavirus NGN remains committed to taking precautions to keep customers and colleagues safe including continuing to practice good hygiene and asking customers to open doors and windows and remain in a separate room throughout their visit. NGN engineers will also wear a face mask and gloves if requested to do so by the customer.
Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999.
We will be providing regular updates here on our website and on Twitter @NGNgas and Facebook Facebook.com/northerngasnetworks
Update: Loss of supply – Roundhay, Leeds
Around 2,000 properties in the Roundhay area of Leeds are currently without gas after a third party caused damage to a gas main at around 8am on Thursday 9 June.
Northern Gas Networks engineers are on site and working to safely restore gas supplies to customers.
If you live in the area and are without a gas supply please contact the Customer Care Team on 0800 040 7766 and select option 3.
Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately.
We’ll be providing regular updates via our website and on Twitter @NGNgas and Facebook facebook.com/northerngasnetworks
Help for Affected Residents
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Heaters & Hot Plates
You can collect heaters and hotplates from our customer support centre to use while you are without gas. Please use these sparingly to avoid overloading the electricity grid and causing a power cut.
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Food Vouchers
Free food vouchers will be available to collect from our customer support centre for customers who are without gas. They can be redeemed at local restaurants The Italian Job, Meg's Fish & Chips and The Olive Grove. Hot food is also available from a food van on site.
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Food Delivery
If you or a neighbour are unable to collect free food vouchers from our customer support centre speak to a member of the team on site or give our Customer Care team a call on 0800 040 7766, option 3 and they will arrange for hot food to be delivered to your door.
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Alternative Accommodation
We are providing alternative accommodation for those who can't stay at home while they are without gas.
Please contact our Customer Care team on 0800 040 7766, option 3, to make them aware, or speak to a member of the team on site. -
Showering Facilities
Shower facilities are available at Oakwood Cricket Club Centre on Park Lane where customers can get a free hot shower. Please show proof of address on arrival so that the staff can identify you. The leisure centre is open from 7am - 10pm daily.
What's going on?
What’s going on?
Around 2,000 properties in the Roundhay area of Leeds are currently without a gas supply after a third party damaged a gas main on Thursday (9 June).
Engineers from Northern Gas Networks immediately arrived on site and made the situation safe and have been working around the clock to restore supplies to normal.
Where can I find out the latest information?
We’re providing regular updates here on our website as well as Twitter @NGNgas and Facebook Facebook.com/northerngasnetworks.
How long will it take before the situation is resolved?
In order to restore gas supplies as quickly and safely as possible we need all affected customers to turn off their gas at the meter.
We’re supporting those customers who need additional help with this process. So far 700 customers have safely turned off their gas supplies and our engineers are now supporting the remaining customers to turn off their gas at the meter. Once this is complete we will begin work to repair the pipe. Once the repair is complete we will be back in touch with customers to ask them to turn their gas back on at the meter. It’s really important that no one turns their gas back on until we give the instruction to go ahead.
Gas safety
What do I do if I smell gas?
If you smell gas or suspect carbon monoxide poisoning you must call the National Gas Emergency Service immediately on 0800 111 999
Getting in touch
How can I speak to someone?
Customers can visit NGN’s customer support centre located in at Oakwood Cricket Club on Park Lane or call Northern Gas Networks’ Customer Care team on 0800 040 7766 followed by option 3. Alternatively email customercare@northerngas.co.uk.
Working together
What organisations are you working with to provide support?
Northern Gas Networks is working closely with Leeds Council to provide advice and assistance to customers affected.
Additional support
What support is available for customers who need additional help?
A customer support centre is located at Oakwood Cricket Club on Park Lane where NGN is providing help and advice.
NGN is continuing to provide customers with electric heaters and hot plates and free food vouchers to redeem at local takeaways and a food van on site while they were without gas.
How do I use my electric heater and hotplate safely?
The use of these appliances will increase demand on your local electricity network. The electricity network is designed to deliver the amount of power customers normally use over a course of a day, however any exceptionally high demand for power as a result of many additional heaters being used continuously, could have an impact.
If the electricity network is significantly overloaded it could cause damage and result in a power cut for you and your neighbours which may take some time to repair.
To help reduce the risk of this happening, particularly at a time when our customers are also temporarily without gas, please ensure you:
- minimise the use of appliances and switch off or unplug any electrical equipment that you do not need and heat only essential rooms,
- stagger the use of high-demand electrical appliances such as cookers, heaters, kettles, immersion heaters, electric showers, dishwashers, tumble driers and washing machines.
If you do have a power cut, regardless of who you choose to buy your electricity from you, please contact your local electricity distribution company. They are available 24-hours a day by calling 105, the free power cut line, or visiting www.powercut105.com
Advice to customers on the use of electric heaters
The electric heaters that we are providing to customers in Harrogate are fitted with a safety device and will switch off if the air intake or outer grilles are obstructed, for instance if they are placed too close to furnishings like curtains. If you unplug the heater for a few minutes and remove the obstruction they will re-set and work as normal. Please read the instructions in the box before use.
Compensation
Am I entitled to compensation?
Compensation will be paid to eligible customers at £60 per property for every 24 hours without gas in the network. Payments will be calculated and made automatically through your gas supplier and will appear on your energy bill.
