Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

The bill breakdown:

£130∗ of the average gas bill pays for the distribution services we provide.  We invest that money to keep our network flowing smoothly, to provide a fast and efficient emergency response service, and to ensure we deliver fantastic customer service.

∗This figure will vary throughout the eight year regulatory period from 2012 – 2021, based on a number of cost factors during a given year.