Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 

 

Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Pricing and timescales

We always strive to deliver the best service possible for our customers when we arrive at site.

In order for us to carry out your gas connection as safely and efficiently as possible, our teams require full access to the property. We also ask that any pre-works are completed before we arrive on site, such as trenches dug and scaffolding removed.

Where it is not possible for us to begin work on the agreed date, due to reasons within customer control, please note a fee of £60 plus VAT will be charged.

 

Average time to receive quotationPrices from (ex VAT)Average time to get a disconnection from payment
Typical domestic and small business disconnection (Service pipe 32mm/1” diameter)11 Working days£1,0044 Weeks


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Typical domestic and small business disconnection (Service pipe 32mm/1” diameter)11 Working days£6684 Weeks


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Typical large business disconnection (Service pipe 63mm/2” diameter)11 Working days£1,0045 Weeks



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Typical large business disconnection (Service pipe 63mm/2” diameter)11 Working days£6685 Weeks


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Industrial large load disconnection (Service pipe 90mm/3” diameter)11 Working days£2,2576 Weeks


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Industrial large load disconnection (Service pipe 90mm/3” diameter)11 Working days£1,5266 Weeks


Apply now