FAQ guidance | Northern Gas Networks

Looking to connect to our network

We provide new gas connections to much of Yorkshire, the North East and northern Cumbria. Our experienced Connections team will help you every step of the way, from providing you with a quote and design plan to laying the pipe, filling in the hole and leaving everything as we found it.

Our existing application portal is being phased out. If you are a new customer, please see Other Ways to Apply to continue with your application. If you are an existing customer, login to our portal using the link.

There are lots of companies who can help you to get connected, alter existing pipework or disconnect services, they are known as Utility Infrastructure Providers (UIP’s). You can find out more on the Lloyds Register website.

Pricing and timescales

We always strive to deliver the best service possible for our customers when we arrive at site.

In order for us to carry out your gas connection as safely and efficiently as possible, our teams require full access to the property. We also ask that any pre-works are completed before we arrive on site, such as trenches dug and scaffolding removed.

Where it is not possible for us to begin work on the agreed date, due to reasons within the customers control, a fee of £60 plus VAT will be charged.

A standard charge applies to domestic properties within 23m of a gas main in public land. Properties where the gas main is further than 23m away will need to be costed separately. Properties with a gas main in private land will also require a bespoke quote.

	Guaranteed standard	Average time to receive quotation	Estimated Price (ex VAT)	Average time to get a plan date	Average time to get a connection from payment
Domestic Connection – NGN to dig	6 working days. 11 working days if a site visit is required	5 Working days	£585	2 Weeks	6 Weeks 0800 040 7766 Apply now
Domestic Connection – Customer to dig	6 working days. 11 working days if a site visit is required	5 Working days	£358	2 Weeks	6 Weeks 0800 040 7766 Apply now
Domestic Connection – No private land	6 working days. 11 working days if a site visit is required	5 Working days	£314	2 Weeks	6 Weeks 0800 040 7766 Apply now
Typical small business connection (60kW) and NGN to dig	11 Working days	7 Working days	£2,800	2 Weeks	8 Weeks 0800 040 7766 Apply now
Typical domestic or small business connection (60kW) and customer to dig	11 Working days	7 Working days	£1,950	2 Weeks	8 Weeks 0800 040 7766 Apply now
Typical domestic or small business connection (60Kw) – in public land	11 Working days	7 Working days	£1,900	2 Weeks	8 Weeks 0800 040 7766 Apply now
Typical large business connection (270kW) – NGN to dig	11 Working days	7 Working days	£4,400	2 Weeks	10 Weeks 0800 040 7766 Apply now
Typical large business connection (270kW) – Customer to dig	11 Working days	7 Working days	£3,450	2 Weeks	10 Weeks 0800 040 7766 Apply now
Typical large business connection (270kW) – in public land	11 Working days	7 Working days	£3,350	2 Weeks	10 Weeks 0800 040 7766 Apply now
Industrial / large loads including power generation (Over 10,800kW)	N/A	N/A	Initial quotation £343. Full cost on application.	2 Weeks	0800 040 7766 Apply now

Customer Care Team

0800 040 7766

Connections Team

0800 040 7766

Press Office

0113 322 7950

Stakeholder Relations Team

Looking to connect to our network

There are lots of companies who can help you to get connected, alter existing pipework or disconnect services, they are known as Utility Infrastructure Providers (UIP’s). You can find out more on the Lloyds Register website.

Pricing and timescales

Looking for something else?