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Young people to get creative in promoting carbon monoxide awareness

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The North of England’s gas distributor, Northern Gas Networks (NGN), has launched its annual creative safety competition to raise awareness of carbon monoxide (CO) poisoning.

All the UK’s gas distribution networks – Northern Gas Networks, Cadent, SGN and Wales & West Utilities – are looking for entries from children aged between five and 11, in any form of media, such as eye-catching cartoons, videos, models, short stories or poems that are informative and accurate in warning of the dangers of CO poisoning.

Tom Bell, Chair of the GDN CO Best Practice Group said:  “The GDNs are committed to raising awareness of CO and are pleased to launch the safety competition for 2019 – a key activity in highlighting the dangers of CO poisoning in schools, homes and workplaces across Great Britain.

“Every year the GDNs are further impressed by the level of understanding and creativity that goes into making the competition entries and are encouraged that the CO safety message reaches not only the students, but their friends and families in the community as well.”

The competition will be run on a regional level by each GDN, until Friday 10 May 2019. It is open to students in Key Stage 1 and Key Stage 2 (ages 5 – 11) across Great Britain.

Winners from each region will be invited to a special award ceremony to be held in June 2019, where the national winner will be announced. All winners will receive a prize for themselves and for their school.

Key Information:

All competition entries are to be submitted to COSafetyCompetition@energynetworks.org

For more information on the competition visit the ENA website

For competition Terms & Conditions see the ENA website

 

 Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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£500k upgrade to gas distribution network on Wayside Walk, Harrogate

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From Monday 1 April the North of England’s gas distributor, Northern Gas Networks (NGN), will start work to upgrade the ageing gas distribution network on Wayside Walk, Harrogate and surrounding streets in the area.

The £500k 30 week project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing 6km of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

In order to carry out the work safely and efficiently it will be necessary to install temporary traffic management at various stages throughout the project.  NGN is working closely with North Yorkshire County Council to plan the work and associated traffic management to minimise the inconvenience caused and will share more details as soon as they are available.

Shops and businesses in the area will remain open as usual throughout the project.

Richard White, Business Operational Leader for Northern Gas Networks, said: “We have been working closely with North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network on Hambleton Place, Thirsk

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The North of England’s gas distributor, Northern Gas Networks (NGN), will be investing £200,000 to upgrade the gas distribution network at Hambleton Place, Thirsk and surrounding streets in the area.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area to ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

Work will begin on Monday 1 April 2019 and is scheduled to last for approximately 20 weeks.  In order for works to be carried out safely and efficiently, it will be necessary to install temporary two-way traffic lights on Sutton Road for three weeks, from the junction of Byland Avenue to the junction of Hambleton Place.

The project has been carefully planned in conjunction with North Yorkshire County Council to minimise any disruption caused.

It’s expected these works will extend journey times, so motorists are advised to leave extra time for travel whilst the temporary traffic signals are in place.

NGN’s Customer Care Officers have been door-knocking local residents and businesses to make customers aware of the work, while on-site signage will advise motorists of the work taking place. Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

Shops and businesses in the area will remain open as usual throughout the project.

Chris Cunniff, Site Manager for Northern Gas Networks said: “We have been working closely with North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network in Featherstone

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The north of England’s gas distributer, Northern Gas Networks (NGN), is investing to upgrade the gas distribution network in Ackworth Road, Featherstone.

The project is part of NGN’s ongoing development of infrastructure in the area and involves replacing 1km of existing metal gas mains with more durable plastic pipes, to ensure the continued safe and reliable supply of gas to customers for years to come.

In order for the first phase of the work to be carried out safely and efficiently it is necessary to install two-way temporary traffic lights on Ackworth Road between the junction of Went Lane down to the junction of Westwinds from tomorrow (7 March) for four weeks.  The lights will be manually operated between 7am and 7pm to help to manage traffic flow.

All works have been carefully planned in conjunction with Wakefield Council to minimise the disruption caused.

Russell Kaye, Business Lead for East Riding at Northern Gas Networks said: “We would like to thank all our customers for their patience while we complete these essential works. We advise anyone travelling through the area to allow extra time for their journey during the next four weeks and we are sorry for the inconvenience the works will cause’’.

 

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks recognised for work to support customers in vulnerable situations 

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Northern Gas Networks (NGN), the gas distribution network for Yorkshire, the North East and northern Cumbria has achieved the BS 18477 standard in recognition of the outstanding support it offers to its customers in identifying and responding to customer vulnerability. 

BS 18477 is a voluntary standard which is awarded by the British Standards Institution (BSI) and recognises critical procedures that organisations have in place to ensure inclusive services are available and accessible to all consumers equally, regardless of their personal circumstances. 

The audit held over five days engaged with a cross section of colleagues including directors, process owners, support services and operational colleagues, in order to ensure that inclusive service methods are embedded across the company. 

The BSI undertook a thorough review of NGN’s strategy, policies and procedures, training, audit process, customer performance associated with a range of vulnerabilities, ease of access to information and methods of communication, all of which were found to meet the standard. 

Heather Nowak, Scheme Manager at BSI said: “Identifying and responding to consumer vulnerability is important for any organization dealing with the public. The Inclusive Service Verification Standard, BS 18477 is designed to help service providers to identify and respond appropriately to different consumer needs and to deliver services that do not discriminate. As any consumer can experience vulnerability at any time, this verification scheme applies to organizations regardless of type, size and the services provided.

“By achieving verification certification to BS 18477, Northern Gas has demonstrated that it has the relevant policies and procedures, training plans and fair and accessible practices in place when dealing with consumers.”

NGN’s Head of Social Strategy, Tom Bell, said: “We are extremely proud that we have been verified as achieving this standard. 

We work very hard to understand the impact of what we do from our customers perspectivetaking into account individual circumstances and responding accordingly with sensitivity and a desire to get it right.  

“This accreditation is testament to our hard work and commitment over the last two years and reflects our ambition to look after all of our customers, including those that are more vulnerable.”  

 

 

 BS 18477 was established by the British Standards Institution (BSI) to protect customers in vulnerable situations who are often at greater risk and find it more difficult to exercise their rights. 

 

 

 

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Essential gas main repairs at West Road, Southowram scheduled for completion

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Engineers from Northern Gas Networks (NGN), the gas distributer for the North of England, completed a temporary repair to a gas main on Change Lane and West Lane, Southowram in December after water made its way into the gas network.

 

Engineers have been continually monitoring the site while work has been underway to plan a permanent repair, which will involve replacing the existing pipe with 500m of new gas main to ensure the continued safe and reliable supply of gas to customers in the area for years to come.

 

Work is planned to commence on Saturday 2 March and will be completed in stages while further investigations are carried out to locate and extract the water. Work is expected to be complete by Sunday 10 March.

 

In order to carry out this work safely and efficiently the road closure will remain in place on West Lane and Change Lane.

 

Chris Nevison, Business Operations Lead at Northern Gas Networks said: “The safety of members of the public is our priority.  Unfortunately, when water enters our gas mains it can take time to fix and we would like to thank customers for bearing with us while we carry out this essential repair work.

 

“We know that no one likes roadworks and would like to apologise for any inconvenience caused to motorists in the area for any delays they may have experienced. We are working hard to get the road back to normal as soon as possible.”

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Update: Supply restored at Brandy Carr Road, Wakefield

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Almost 200 properties in the Brandy Carr Road and Batley Road area of Wakefield have had gas restored by engineers from Northern Gas Networks (NGN), after supply was lost on Thursday 21 February.

Engineers worked around the clock to get customers back on gas, which was reintroduced to the network on Friday (22 February).

Russ Kaye, Business Operations Lead for  Northern Gas Networks, said: “I would like to thank all our customers for their patience and understanding while we worked to restore gas supplies to the affected properties.

“The welfare of our customers, whilst working to safely restore gas supplies, has been our priority throughout this incident.”

A handful of properties remain off gas where engineers from NGN have been unable to gain access.

Russ added: “If we haven’t been able to gain access to your property, please call our Customer Care Team on 0800 040 7766 and section option 3 and we’ll arrange for an engineer to come out and get you safely back on gas.”

The drop-in centre at Kirkhamgate Village Hall, Brandy Carr Lane, Wakefield is now closed.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network on A19, York – extended works

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The North of England’s gas distributor, Northern Gas Networks (NGN), is investing £220,000 to upgrade the gas distribution network around York Recycling, Forest Lane, York.

The project, which started on Monday 7 January 2019, is part of NGN’s ongoing investment in the gas infrastructure in the area to ensure the continued, safe and reliable supply of gas to customers for years to come.

In order for the final phase of work to be carried out safely and efficiently, it has been necessary to install four-way traffic lights on the A19 at the junction of Tollerton Road and Sykes lane, from today (Monday 25 February 2019) for the remainder of the work.

A temporary 40mph speed limit will be in place during this time and motorists are advised to leave extra time for travel.

Chris Cunniff, Site Manager for Northern Gas Networks said: “In order to compete the work safely and efficiently, it is necessary to extend the project by a week, with the work now scheduled for completion on Friday 8 March 2019.

“We’d like to apologise for any inconvenience caused and thank everyone for their continued support and patience.”

Shops and businesses in the area will remain open as usual while the work is underway.

NGN’s Customer Care Officers have been door-knocking local residents and businesses to make customers aware of the work, while on-site signage will advise motorists of the work taking place.

Regular updates will also be available on NGN’s website northerngasnetworks.co.uk, Twitter @NGNgas and Facebook @northerngasnetworks.

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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8.15am, 23 February: Gas supply restored, Brandy Carr Road area, Wakefield

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Almost 200 properties in the Brandy Carr Road and Batley Road area of Wakefield have now had gas restored by Northern Gas Networks (NGN) engineers  after supply was lost on Thursday (21 February).

Engineers have been working around the clock to get customers back on gas since Thursday evening and gas was reintroduced to the network on Friday (22 February).

Russ Kay, Business Operations Lead for  Northern Gas Networks, said: “I would like to say a huge thank you to all our customers for their patience and understanding while we worked to restore gas supplies to the affected properties.

“The welfare of our customers, whilst working to safely restore gas supplies, has been our priority throughout this incident.”

A small number of properties remain off gas where engineers from NGN have been unable to gain access.

Russ added, “If we haven’t been able to gain access to your property, please call our Customer Care Team on 0800 040 7766 and section option 3 and we’ll arrange for an engineer to come out and get you safely back on gas.”

The drop in centre at Kirkhamgate Village Hall, Brandy Carr Lane, Wakefield will close today.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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7.45pm, 22 February: Loss of gas supply, Brandy Carr Road area, Wakefield

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Gas has been reintroduced to the network after properties in the Brandy Carr Road and Batley Road area of Wakefield lost their supply on Thursday (22 February).  Engineers have been working around the clock to get customers back on gas since Thursday evening.

Over 40 properties now have gas restored and engineers are in the process of visiting the remaining properties one by oneto safely restore supplies to the meter.

If you have been affected and your gas supply hasn’t yet been turned back on at the meter, please contact NGN’s Customer Care team on 0800 040 7766, option 3 and we will arrange for an engineer to come straight out.

NGN has set up a community drop in centre at Kirkhamgate Village Hall, Brandy Carr Road, Wakefield, WF2 0RS where the team is on hand to provide information and advice.  Heaters and hotplates are also available for those that need them.

Hot food is also available at the drop-in centre, for customers currently without gas.

Russ Kay, Business Operations Lead for  Northern Gas Networks, said: “I’d like to thank our customers for their patience suring this incident and for allowing us access to their properties last night and today, and for bearing with us while we work to return the gas supply to normal as safely and quickly as possible.

“The welfare of our customers, whilst working to safely restore gas supplies, has been our priority throughout this incident.”

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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