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We think it’s important to keep you up-to-date with what we’re up to. From network updates to national announcements, you’ll find it all here.

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Battle of the Heart and Mind world record attempt takes place this weekend in Hull

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This weekend (9 and 10 June) 28 rugby players plan to play for more than 30 hours, in a bid to beat the world record for the longest game of touch-rugby.

Taking place at The University of Hull, the aim is to not only beat the world record but also raise enough money to supply five state of the art defibrillators to five local teams as well as continuing the expansion of Andy’s Mans Club, a support group tackling male suicide.

Suicide is the biggest killer of men under the age of 45 and undiagnosed heart conditions kill 12 people under 35 each week. Andy’s Man Club and The Danny Jones Defibrillator Fund aim to reduce these numbers by raising awareness of such statistics and generating valuable funding so they can continue saving lives.

Mike Charlton, Distribution Investment Lead at Northern Gas Networks and taking part in the record attempt, said: “It’s not very often you get asked to take part in a Guinness World Record attempt, while raising funds and awareness for two fantastic causes. So, when I was asked to take part I obviously jumped at the chance.”

Northern Gas Networks, the North of England’s gas distributor, has donated £2,000 to the worthy cause.

Mark Horsley, Chief Executive Officer at Northern Gas Networks, said: “We pride ourselves on being a community focused organisation and are honoured to be amongst the sponsors of the Battle of Hearts and Mind charity rugby game.

“Not only is the event raising funds for two worthy charities, Andy’s Man Club and The Danny Jones Defibrillator Fund, but it is also helping raise awareness around the need for defibrillators at community sport clubs and that #ItsOkToTalk about mental health.”

The Battle of the Heart and Mind event takes place at the University of Hull on June 9 and 10, kicking off at 10am on Saturday and ending at 4pm on the Sunday. Anyone wishing to donate, or find out more, can visit the event’s Facebook page at: www.facebook.com/events/349355618805694 or by texting BAHM76 plus your amount to 70070.

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Northern Gas Networks celebrates customer service accreditation

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Northern Gas Networks (NGN), the gas distributor for the North of England, has had its commitment to exceptional customer service recognised after being awarded the ServiceMark accreditation from the Institute of Customer Service (ICS).

The accreditation takes into account results from customers surveys and also involves an assessor visiting the gas distributor to speak to colleagues from across the business and get an understanding of the overarching awareness and attitude to customer service within the business.

The ICS assessor said: “Throughout my visit with Northern Gas Networks I was truly impressed with the dedication and passion for great customer service shown by all members of staff. The pride for what they do and desire to do their best for their customers shone through and it was clear that the management team value and appreciate their staff.

“Whilst clearly enjoying their work, all employees spoke proudly about how they contribute to the overall business’s aims and objectives, the challenges ahead and their commitment to meeting them with positivity and enthusiasm.

“It is clear from the survey results that NGN have achieved great results in customer satisfaction. It was also clear from all my conversations that employees are engaged with the business’s strategy and are fully bought into the company’s customer centric vision.”

They also noted that ‘from the start and throughout the assessment it was apparent that the senior management team regard service as a key driver for performance. This was seen in conversations throughout all levels of staff’.

Mark Horsley, Chief Executive at Northern Gas Networks, said: “We are absolutely delighted with the Institute for Customer Service’s recognition of how our colleagues put looking after our customers at the heart of everything we do.  Although our responsibility is to maintain the safety and integrity of a pipeline system, it is the safe service that we deliver to our customers that comes above everything else.

“The ServiceMark accreditation is confirmation of everything we do but it’s only the start and we will continue to work hard to make sure that this is a constantly improving trend and customers can always expect the best from NGN.”

Around 640 NGN colleagues completed an ICS survey looking at their attitudes towards work, how they view the aims of the company and overall satisfaction.

NGN’s overall score was 73.63% compared to the ICS benchmark for utilities of 72.73% and the overall benchmark for all sectors of 70.97%. This continues a trend of improvement from surveys carried out in 2013 and 2016.

The clear message was that the focus of the business towards excellent customer service was a well-recognised priority. Three of the most highly scored questions showed that this focus is crucial for all NGN colleagues. Questions and topics in this area included:

  • “Customers as a business priority” – 83.16%
  • “The executive board see service as key part of strategy” – 84.2%
  • “Our organisation is customer-centric” – 81.93%

All those results are above the ICS benchmark scores and comes after positive responses from customers who were surveyed as part of the ICS accreditation in October 2017. NGN received a score of 90.4% for customer satisfaction compared to 85.6% back in January 2016 and 83.1% in July 2014.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Northern Gas Networks helps bring learning to life at an Ormesby school

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Northern Gas Networks (NGN), the North of England’s gas distributor, has helped an Ormesby primary school bring learning to life.

NGN donated £300 to St Gabriel’s Catholic Voluntary Aided Primary School on Allendale Road in Ormesby, Middlesbrough, after carrying out a gas mains replacement project in the local area.

The project was part of NGN’s ongoing investment in the gas infrastructure and involved replacing the existing metal gas mains with more durable plastic pipes. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The school have put the donation towards their Rocket Fund in a bid to raise money to update the technology and resources they have, which will in turn enable them to offer pupils experiences that they may not have access to at home.

The school are also aiming to buy virtual reality goggles, iPads, Mini-Bots and Lego coding sets to try and improve the coding skills of some of their pupils.

The gas distributor is a dedicated participant in the Considerate Constructor’s Scheme (CCS*) and continually seek out local community projects to support whilst carrying out work in the local area.

Alex Brightman, Customer Care Officer for Northern Gas Networks, said: “On behalf of Northern Gas Networks, it’s an honour to present St Gabriel’s Catholic Voluntary Aided Primary School in Ormesby with this donation towards the school’s Rocket Fund. We hope it empowers the pupils to become intellectually curious and explore innovative ideas that they can carry forward into their future learning.

Mrs Phelps, Head Teacher at St Gabriel’s Catholic Voluntary Aided Primary School, said: “Everyone at St Gabriel’s Catholic Voluntary Aided Primary School would like to thank Northern Gas Networks for their generous donation of £300. We hope this funding will help improve facilities at the school and reignite a love for learning, which in turn will have a positive impact on the children’s lives.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential repairs to gas distribution network on Tile Shed Lane, East Boldon

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From Thursday (7 June), the North of England’s gas distributor, Northern Gas Networks (NGN), will be carrying out repairs to the gas distribution network on Tile Shed Lane, East Boldon.

In order to complete the works as safely and quickly as possible, some temporary traffic measures will be introduced. For approximately 24-hours, Tile Shed Lane will be closed eastbound with a signed diversion route in place (westbound will remain open).

Mick Smith, Site Manager for Northern Gas Networks said: “We would like to thank customers for their patience and apologise for any inconvenience experienced whilst we carry out this repair. We will keep residents and businesses updated throughout, as we look to finish it as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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£320k upgrade to Guisborough gas distribution network

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The North of England’s gas distributor, Northern Gas Networks (NGN), is investing more than £320k to upgrade the ageing gas distribution network in and around Mackie Drive, Guisborough.

The major project is part of NGN’s ongoing development of infrastructure and will involve replacing approximately 3.4km of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The 21-week project has been carefully planned in conjunction with Redcar and Cleveland Borough Council to ensure all works are completed with as little disruption as possible.

In order for works to be carried out safely and efficiently, the project will be carried out in 6 phases. From Monday 11 June 2018, temporary three-way traffic lights will be in place at the junction of Church Lane and Redcar Road for approximately ten days (further details will follow as the project progresses).

Shops and businesses in the area will remain open as usual throughout the project.

Steven Storey, Site Manager for Northern Gas Networks, said: “We have been working closely with Redcar and Cleveland Borough Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

The project is registered as a Considerate Constructors Scheme site. The key principles of the scheme are to ensure minimal impact to the environment, customers and the community and the highest standards of safety. For more information please visit: www.ccscheme.org.uk

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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£320k upgrade to Guisborough gas distribution network

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The North of England’s gas distributor, Northern Gas Networks (NGN), is investing more than £320k to upgrade the ageing gas distribution network in and around Mackie Drive, Guisborough.

The major project is part of NGN’s ongoing development of infrastructure and will involve replacing approximately 3.4km of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The 21-week project has been carefully planned in conjunction with Redcar and Cleveland Borough Council to ensure all works are completed with as little disruption as possible.

In order for works to be carried out safely and efficiently, the project will be carried out in 6 phases. From Monday 11 June 2018, temporary three-way traffic lights will be in place at the junction of Church Lane and Redcar Road for approximately ten days (further details will follow as the project progresses).

Shops and businesses in the area will remain open as usual throughout the project.

Steven Storey, Site Manager for Northern Gas Networks, said: “We have been working closely with Redcar and Cleveland Borough Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

The project is registered as a Considerate Constructors Scheme site. The key principles of the scheme are to ensure minimal impact to the environment, customers and the community and the highest standards of safety. For more information please visit: www.ccscheme.org.uk

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network on High Street, Northallerton

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From Monday 11 June, the North of England’s gas distributor, Northern Gas Networks (NGN), will be upgrading the gas distribution network on High Street, Northallerton.

The major project is part of NGN’s ongoing development of infrastructure and will involve replacing approximately 30m of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The three week project has been carefully planned in conjunction with North Yorkshire County Council to ensure all works are completed with as little disruption as possible. In order for works to be carried out safely and efficiently, the project will be carried out in two phases:

Phase one, starting on Monday 11 June, will involve a road closure on Malpas Road (at the junction of Alverton Lane and Malpas Road) for approximately five days, during this time a sign posted diversion will be in place.

Phase two of the work will start on Monday 18 June and will last for approximately two weeks.  During this time there will be road closures at the junction of Applegarth, Alverton Lane and Romanby Road. In order to ensure the safe and continued flow of traffic, two-way traffic lights will be in place on Romanby Road.

Access to Northallerton Auction Car Park will be maintained at all times but motorists are advised to use the top entrance of the car park via Malpas Road as the main entrance will be closed. Shops and businesses in the area will remain open as usual throughout the project.

Steven Storey, Site Manager for Northern Gas Networks said: “We have been working closely with North Yorkshire County Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience customers may encounter and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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Essential upgrade to gas distribution network on Orton Road, Carlisle

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From Monday (4 June), the North of England’s gas distributor, Northern Gas Networks (NGN), will be upgrading the gas distribution network on Orton Road, Carlisle.

The project is part of NGN’s ongoing investment in the gas infrastructure in the area and involves replacing approximately 7km of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The 26-week project has been carefully planned in conjunction with Carlisle City Council to minimise the impact caused. Shops and businesses in the area will remain open as usual.

Matty McBride, Business Operations Lead for Northern Gas Networks in Cumbria said: “We have been working closely with Carlisle City Council to carefully plan these works and will be doing all we can to minimise disruption to customers.

“We’d like to apologise for any inconvenience caused and thank everyone for their support as we work to complete this project as safely and quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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£300k upgrade to Bradford’s gas distribution network

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The North of England’s gas distributor, Northern Gas Networks (NGN), is investing almost £300k to upgrade the ageing gas distribution network on Planetrees Road in Laisterdyke, Bradford.

The project is part of NGN’s ongoing development of infrastructure and will involve replacing a high-pressure gas main. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

Due to begin on Monday 16 July, and scheduled to last approximately 10-weeks, the work has been planned in conjunction with Bradford Council to ensure it is carried out with as minimal disruption to traffic as possible. However, throughout the work there will be two-way lights on Planetrees Road.

Anna Mycoe, Business Operations Lead for Northern Gas Networks said: “We have been working closely with Bradford Council to carefully plan these works in order to minimise any disruption to customers.

“We would like to apologise in advance for any inconvenience caused during these works and thank our customers for their patience and support in getting the work completed as quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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£400k upgrade to Headingley gas distribution network

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The North of England’s gas distributor, Northern Gas Networks (NGN), is investing almost £400k to upgrade the ageing gas distribution network in and around Headingley, Leeds.

The major project is part of NGN’s ongoing development of infrastructure and will involve replacing 4km of existing metal gas pipes with more durable plastic ones. This will ensure the continued, safe and reliable supply of gas to customers in the area for years to come.

The 30-week project, which will begin next Monday (4 June), has been planned in conjunction with Leeds City Council to ensure all works are completed with as little disruption as possible. Works will start on Drummond Road and will be completed on a street by street basis. In order to carry out the work as safely as possible there will be various road closures in place:

  • Drummond Avenue from Monday 9 July to Friday 20 July
  • Church Wood Avenue from Monday 23 July to Friday 24 August
  • Moor Road/Shaw Lane junction from Monday 5 November to Friday 16 November
  • Moor Road/Weetwood Lane junction from Monday 19 November to Sunday 9 December
  • Cottage Road from Monday 10 December to Friday 21 December

Russell Horner, Business Operations Lead for Northern Gas Networks said: “We have been working closely with Leeds City Council to carefully plan these works in order to minimise any disruption to customers.

“We would like to apologise in advance for any inconvenience caused during these works. We understand this is a quite a lengthy project and thank our customers for their patience and support in getting the work completed as quickly as possible.”

For further information about the project please contact NGN’s Customer Care Team on 0800 040 7766 or email: customercare@northerngas.co.uk.

Anyone that smells gas or suspects carbon monoxide should call the National Gas Emergency Service immediately on 0800 111 999. This line is in operation 24-hours a day, seven days a week.

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