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Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team

stakeholder@northerngas.co.uk

Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

请遵循以下 6 个简单步骤

  • 1

    立即拨打 0800 111 999,致电国家燃气应急服务中心。

  • 2

    扑灭明火,禁止吸烟或擦燃火柴。

  • 3

    关闭所有的燃气器具,在工程师检查完之前不要使用它们。

  • 4

    关闭电器,避免打开或关闭任何开关。

  • 5

    打开门窗

  • 6

    其他人远离该区域。

Loss of power?

Watch the video

当您拨打紧急电话时

您将会接通一名经验丰富的接线员,他会问您几个问题并派出一名工程师,工程师将在一至两小时内到达。

接线员还会为您提供一些建议,指导您在等待工程师期间做些什么,比如打开门窗。他们到达后,

只有在确保情况安全后才会离开。

需要说明的是

我们的应急工程师并不负责维修电器或内部管道。同样,根据我们工程师给出的建议,

您可能需要联系一名燃气安全注册工程师,对电器或管道进行进一步维修。

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