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Advice about your gas supply and what to do if you have been told to evacuate your home due to flooding.
Stay safe and warm this winter
My boiler isn’t working
Investing in our network
My gas meter is under water
Do not switch off your gas supply at the meter, especially if your gas meter is now under water. The gas pressure in the pipes should keep the water out of the gas pipes in your home. (Unless you have an existing gas leak.)
Water has got into my gas pipes
If water has got into your gas pipes within your home you will need to contact a Gas Safe Registered engineer to clear the system. Call 0800 408 5500 for a list of local Gas Safe Registered engineers.
I've been told to evacuate due to flooding
There is no safety reason for you to turn off your gas supply prior to vacating your property. However, if you prefer to do so, or have been advised to do so by an authorised agency then please turn off your gas at the emergency control handle which is normally located next to your meter. Please do not attempt to do this if your meter is under water or in a cellar.
Flood waters have left my home
Once the flood waters have left your home and it is safe to return to your property, if you can smell gas, experience poor pressure or have no gas please contact the gas emergency line 0800 111 999 and we will advise you on whether we will attend or redirect you to your supplier/gas safe engineer.
I need to restore my gas supply Call us on 0800 040 7766
If you do turn off your gas supply please contact us again on 0800 040 7766 when you are ready to have your supply restored as this will have to be done by an appropriate qualified person.
We do recommend that you ensure your gas appliances are switched off before evacuating your property.