Northern Gas Networks is upgrading ageing metallic gas mains in Cockermouth, Cumbria.

The project is part of Northern Gas Network’s ongoing development of infrastructure across the north of England and will involve replacing 2km of existing metallic gas main with more durable plastic pipes to ensure the continued safe and reliable supply of gas to our customers in the area for years to come.

The essential work, which is expected to take a total of 25 weeks to complete, will be carried out in phases, commencing in Vicarage Lane on Monday 18 August. This phase of the work is expected to take four weeks to complete.

Work will then move into:

Lorton Road – approximately 13 weeks

Victoria Road – approximately 7 weeks

Skinner Street – approximately 1 week

In order to carry out the work safely and efficiently, it will be necessary to close Vicarage Lane for four weeks while work is taking place. Road access will be maintained for residents and pedestrian access will be maintained at all times.

Barry Watson, Customer Operations Area Manager, Northern Gas Networks said: “We have been working closely with Cumbria Highways department to carefully plan these works and will be doing all we can to complete this work as quickly as possible, including working 7 day weeks where possible.

“Our Customer Liaison team is door-knocking residents in the area to help ensure they are aware of the work.  If you have any questions please don’t hesitate to contact our Customer Care team on 0845 634 0508, option 7.

“We would like to take this opportunity to apologise in advance for any inconvenience this essential work may cause and thank members of the public for their patience and support.

Northern Gas Networks Customer Care line is in operation 24 hours a day, 7 days a week.

A £60,000 project by Northern Gas Networks to upgrade ageing metal gas mains in Kirkgate, Silsden, is set to finish a week ahead of schedule.

The project, which has required a section of Kirkgate between the junction of New Road and Briggate to be closed to motorists, with a diversion in place, was originally due to finish on August 30.

However, Northern Gas Networks’ engineers have put their foot on the gas, in order to finish the project, and reopen the road, by August 20.

The scheme has seen 200 metres of old metal gas mains replaced with more durable plastic pipes, to ensure a reliable service for customers in the area for years to come.

Ian Cunningham, Customer Operations Area Manager for Northern Gas Networks said: “We’d like to thank motorists, residents and businesses for bearing with us during this essential work.

“We’re delighted we can get the road back open ahead of schedule.”

Customers with questions about the work can call Northern Gas Networks’ Customer Care Team on 0845 634 0508 (option 7). The team is available between 8am-10pm, Monday-Friday, and 9am-5pm on Saturday and lines are in operation 24 hours a day.

Supplies have now been restored to 300 customers in Sowerby Bridge who were affected by a pressure related incident which occurred on Wednesday 6 August.

Engineers from Northern Gas Networks now require access to the five remaining properties to safely reconnect the gas supply and are urging residents to call the Customer Care team on 0845 634 0508, option 7 so that a qualified engineer can be sent to restore the supply.

Wayne Fisher, Customer Operations Area Manager, Northern Gas Networks, said:  “Once again we’d like to apologise for the inconvenience caused and thank everyone for their patience during this incident.”

If you have any questions please contact the Customer Care team on 0845 634 0508, option 7.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, calls are answered at any time of day or night and an engineer will be sent out to assess the situation promptly.

Engineers from Northern Gas Networks continue to work this morning to reconnect gas supplies to the last remaining properties affected by Wednesday’s incident in the HX6 postcode (Triangle), Sowerby Bridge, West Yorkshire.

As of 9pm last night 282 customers were back on gas with the remaining 23 to be completed today (Saturday).

Wayne Fisher, Customer Operations Area Manager, Northern Gas Networks, said:  “Once again we’d like to apologise for the inconvenience caused and thank everyone for their patience at this time.  

If you have any questions please speak to an engineer on site or contact the Customer Care team on 0845 634 0508, option 7.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, calls are answered at any time of day or night and an engineer will be sent out to assess the situation promptly.

As of 7pm this evening (Friday 8 August) engineers from Northern Gas Networks had restored supply to 250 properties in the HX6 (Triangle) area of Sowerby Bridge, West Yorkshire, following an incident on Wednesday.

It is expected that, access permitting, all remaining customers will have their gas reconnected today.

Wayne Fisher, Customer Operations Area Manager, Northern Gas Networks, said:  “Once again we’d like to apologise for the inconvenience caused and thank everyone for their patience at this time.  We will be working hard to restore the gas supply to all customers affected as soon as possible.

“We will need access to all of the properties affected to turn the gas back and will let customers know when we need to enter their home.”

If you have any questions please speak to an engineer on site or contact the Customer Care team on 0845 634 0508, option 7.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, calls are answered at any time of day or night and an engineer will be sent out to assess the situation promptly.

Engineers from Northern Gas Networks are continuing to work hard to restore supply to properties in the HX6 postcode (Triangle Village) area of Sowerby Bridge, West Yorkshire following a pressure-related incident on Wednesday 6 August during a routine operation while carrying out essential gas mains replacement work.

As of 3.00pm this afternoon (Friday 8 August) engineers had restored supply to 168 properties and expect that, access permitting, all remaining customers will have their gas reconnected today.

Wayne Fisher, Customer Operations Area Manager, Northern Gas Networks, said:  “One again we’d like to apologise for the inconvenience caused and thank everyone for their patience at this time.  We will be working hard to restore the gas supply to all customers affected as soon as possible.

“We will need access to all of the properties affected to turn the gas back and will let customers know when we need to enter their home.  We’ll be continuing to provide regular updates on our progress.”

Northern Gas Networks has set up an incident room in Triangle C of E Primary School on Butterworth Lane, where heaters and hot plates will be available for those who need them while their gas supply is turned off.

If you have any questions please speak to an engineer on site or contact the Customer Care team on 0845 634 0508, option 7.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, calls are answered at any time of day or night and an engineer will be sent out to assess the situation promptly.

Engineers from Northern Gas Networks continue to work hard to restore supply to 350 properties in the HX6 postcode (Triangle Village) area of Sowerby Bridge, West Yorkshire following a pressure-related incident yesterday (Wednesday 6 August) during a routine operation while carrying out essential gas mains replacement work.

As of 9.30pm we have restored supply to 57 customers and all remaining customers will have their gas reconnected tomorrow (Friday).

Once again we would like to apologise for the inconvenience this has caused and thank our customers for their patience at this time.

Wayne Fisher, Customer Operations Area Manager, Northern Gas Networks, said:  “We’d like to apologise for the inconvenience caused and we will be working hard to restore the gas supply to all customers affected as soon as possible and will be providing customers with regular updates on our progress.

“We will need access to all of the properties affected to turn the gas back and will let customers know when we need to enter their home.”

Northern Gas Networks has set up an incident room in Triangle C of E Primary School on Butterworth Lane, where hot plates will be available for those who need them while their gas supply is turned off.

Engineers will be in the area from 7am and if you have any questions in the meantime please contact the Customer Care team on 0845 634 0508, option 7.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, calls are answered at any time of day or night and an engineer will be sent out to assess the situation promptly.

Engineers from Northern Gas Networks are working hard to restore gas supplies to around 350 properties in the HX6 postcode (Triangle Village) area of Sowerby Bridge, West Yorkshire following a pressure-related incident that occurred yesterday (Wednesday 6 August) during a routine operation while carrying out essential gas mains replacement work.

In order to carry out the repair work safely and efficiently it has been necessary to temporarily isolate the gas supply to all properties affected.

Northern Gas Networks has set up an incident room in Triangle C of E Primary School on Butterworth Lane, where hot plates will be available for those who need them while their gas supply is turned off.

Wayne Fisher, Customer Operations Area Manager, Northern Gas Networks, said: “The safety of our customers is our top priority and our engineers are visiting affected properties in order to isolate gas supplies so that repair work can then be carried out safely.

“We’d like to apologise for the inconvenience caused and we will be working hard to restore the gas supply to all customers affected as soon as possible and will be providing customers with regular updates on our progress. We will need access to all of the properties affected to turn the gas back and will let customers know when we need to enter their home.”

Northern Gas Networks is urging anyone who is affected by the work to check on the welfare of vulnerable neighbours and advise the on-site team so that they can provide additional help and support.

For further information customers can speak to a Northern Gas Networks engineer on site or call the Customer Care team on 0845 634 0508, option 7.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, calls are answered at any time of day or night and an engineer will be sent out to assess the situation promptly.

Engineers are working hard to restore gas supplies to around 350 properties in the HX6 postcode (Triangle Village) area of Sowerby Bridge, West Yorkshire.

Engineers from Northern Gas Networks are visiting affected properties in order to isolate gas supplies so that repair work can then be carried out safely.

It is estimated that the main gas supply will be restored by mid-afternoon tomorrow (Thursday).

The loss of supply resulted from a pressure-related incident that occurred during a routine operation on a replacement scheme at around 3pm today (Wednesday.)  A full investigation into the cause is underway.

Northern Gas Networks would like to apologise to those affected by the temporary loss of supply and reassure customers that engineers are on site to restore gas supplies as soon as possible.

An incident room has been set up in Triangle C of E Primary School, on Butterworth Lane, where hot plates will be available. It will be open from 7am in the morning (Thursday).

Northern Gas Networks engineer Wayne Fisher said: “The safety of our customers is our number one priority and we are currently working hard to restore gas supplies as quickly as possible to the properties affected.

“We appreciate their cooperation and understanding and would urge anyone who is affected to check on the welfare of neighbours, especially the elderly.”

Customers are reminded to always check the identity of anyone who calls at their door. Engineers carry ID cards and are always happy to show them.

For further information customers can call Customer Care on 0845 634 0508.

Anyone who smells gas should call the National Gas Emergency Service on 0800 111 999 immediately, calls are answered at any time of day or night and an engineer will be sent out to assess the situation promptly.

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The north of England’s gas distributor, Northern Gas Networks has been shortlisted for the Customer Focus Award for the 2014 National Business Awards.

Going up against Arriva UK Bus, Churchill Retirement Living, DHL Express UK, FCm Travel Solutions, Fleet Alliance Ltd, Samsung Electronics UK, Sweatshop, The Bread Factory and Transport for London, they will compete for the prestigious award, with the winner being revealed at the National Business Awards gala dinner held on 11 November at Park Lane’s Grosvenor House Hotel in London.

Natalie Calvert, CEO, Calcom Group, judge for the category said: “Complaints, customer engagement, employee churn and cost indicators have all substantially improved in a short period of time by becoming customer centric.

“Demonstrating a determined focus on totally shifting the company mindset and championing a collective effort ‘to be the best’.

“The Northern Gas Networks team has impressively turned underperformance into great performance.”

CEO of Northern Gas Networks, Mark Horsley said: “We are delighted to have been shortlisted for the Customer Focus Award at this year’s National Business Awards.

“Customer care is a top priority for our business and we remain committed to continually reviewing and improving our approach to ensure we deliver an exceptional standard of service for our customers.”

This year’s shortlisted businesses cover activities as diverse as retail, technology, men’s grooming products, telecoms, construction, advertising, entertainment, and publishing. .

Alex Evans, Programme Director of the National Business Awards said: “The diversity and quality of this year’s finalists have firmly established the National Business Awards as the talent scout for UK plc, with market leading household names recognised alongside the best emerging business brands. With a variety of industries represented, these recovery-leading businesses have demonstrated the return on investment in people, innovation, customer service and leadership.”

Finalists were chosen from the hundreds of businesses that entered or were nominated across 17 award categories. They will now prepare for live presentations to expert juries who will decide the overall winners that will be revealed at the awards ceremony on 11 November.

Visit www.nationalbusinessawards.co.uk for a full list of all finalists and to attend the event.

The National Business Awards supports The Prince’s Trust, a charity that offers practical and financial support to young people who need it.