Due to scheduled maintenance on the 5th December, you may notice some disruption to the application and payment process on our website. We apologies for any inconvenience. Please see “Other Ways to Apply’ in the Apply Now tab to submit an application. If you wish to make an payment, please refer to page 3 of your quotation for alternative methods of payment. 


Urgent gas incident
Loss of supply, Knaresborough

If you smell gas or are worried about gas safety, call 0800 111 999 at any time of the day or night. Read more

Press Office
0113 322 7950

Out of hours: 0113 322 7978

Stakeholder Relations Team


Smell Gas?
0800 111 999
Day or night
Non-emergency calls
Customer Care Team
0800 040 7766

Some of the older, metal pipes have been in the ground for decades and have reached the end of their useful life.
Our replacement works are long term investments and we’ll give you plenty of notice before we start digging.
Unfortunately, not all our work can be planned weeks in advance. We sometimes need to carry out emergency repairs to tackle leaks and other problems which could affect supplies if we don’t take action. In these circumstances, we’re authorised to carry out repair work at very short notice. We will, of course, still do everything we can to avoid disrupting your day and keep you informed at all times. If we’re due to replace or repair the gas mains on your street, just download one of the leaflets below.

What to expect when we replace gas pipes in your street

Watch our helpful video

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Explore our infographic

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Additional information

If we’re due to replace or repair gas mains on your street, just download one of the leaflets below.

Planned works


Emergency and repair works


Completing the job